Frequently Asked Questions - Localscope
We have identified an issue with the current version of Localscope and Facebook permissions that is disallowing users to authenticate using Facebook in some cases. We have already identified a resolution and the next release of Localscope should fix the problem permanently.
As an immediate workaround, please perform the following steps to correct the issue:
Ensure that you have added your Facebook account in your iOS Settings > Facebook.
Then, please login to your Facebook account from your desktop web browser and visit Localscope in the Facebook App Center here: http://www.facebook.com/appcenter/182934435065028
On the Localscope Facebook app, click on “Send to Mobile” button, this will enable you to authenticate with Facebook for Localscope.
Now on the iOS Localscope app, if you tap on “Connect Facebook” again, it should work as expected.
This needs to be done only once and everything should work normally beyond this point.
Swipe the search phrase to the left or right and tap on the delete (trash can) icon to delete it.
Favoriting a search term ensures that it stays in your list of search phrases. Swipe the search phrase to the left or the right and tap on star icon to favorite it.
Flick the service selector to the last service, and tap on the Edit services button. The Edit screen gives you a familiar interface to disable services that you do not wish to use. You can enable them again at any point of time by revisiting the Edit Screen. The services can be selectively disabled for Search and Discover.
You can search for anything – business name, school name, restaurant type or a specific restaurant, or anything that you need or can imagine to find near you.
To get you started, the search screen is pre populated with common search phrases. Taping on any of them, immediately looks up the phrase. You can view results quickly from various search engines and social network sources by flicking / tapping on the icons in the slider at the bottom section of the screen.
To enable Localscope to detect your location, you have to allow it to use the device’s Location Services. To do this follow the steps below:
- Go to the device Settings –> Location Services. Here the apps requesting for Location services on are listed
- Switch ON Location services for Localscope
- Restart Localscope
- In Localscope, open “My Location” screen by tapping the ‘ ^ ‘ icon at the bottom of the screen and turn the Auto Locate switch ON. Wait for a few seconds until the device gets a GPS lock (3 – 4 green bars in the GPS meter) – you should be able to see your present location’s address as a blue point on the map with the street address, city, state and country (in text) at the bottom of the map. If this address is Unknown or displayed in latitude or longitude format, tap on it to refresh the address.
You can search for the word again and it will automatically be added in the list of search terms. Swipe your finger on the term to favorite it – this will make it always available.
The Compass Calibration message appears when iOS detects that your device compass requires calibration and instructs the application using the compass to inform user to move the device in a figure 8 motion.
You can stop the calibration message from appearing through the Settings screen by turning Suppress Calibration ON. This will not allow the message to come up again.
To get more results from a source, scroll to the bottom of the results list and use the “Pull up for more” gesture – pull up the list until the paging arrow flips to point downward and then release your finger to have Localscope fetch more results. Each service displays different number of results, depending on your location and the searched phrase. You can keep pulling for more results until the paging arrow does not appear.
Localscope allows you to navigate to a discovered location through the various integrated navigation apps including the Apple Maps app. You can see the list of supported navigation apps here:
There are 2 ways to navigate to a location:
- From the list view – Swipe the result left or right and few options will be revealed, tapping on the navigation icon slides up options to navigate using the installed navigation apps. Tap on the navigation app of your choice to initiate turn-by-turn directions
- From the detail view – Each result, in its detail view, provides an option to navigate to it using your preferred navigation app. Tap on the “Navigate” button to open up the navigation app options and choose any one of the apps to get directions to the discovered location.
Why is it that I always have to move my iPhone in a figure 8 motion in order to lock onto a gps signal?
This happens when iOS detects that your compass requires calibration and instructs the application using the compass to inform you to move the device in a figure 8 motion. You can choose to suppress the calibration message through the Settings screen by turning Suppress Calibration ON.
Yes, tap the “^” icon at the bottom left to open up the My Location Screen. Here, next to your current address is the share button that you can use to share your current location via Email, Message, Facebook or Twitter.
Based on the device’s locale settings, Localscope automatically sets the distance units to show in US (also known as Imperial) or Metric. You can manually change the units to see the distance in a unit system of your choice – meters / kilometers or yards / miles, through the Settings tab in the settings screen.
My location services are enabled in my iPhone settings, Localscope is still not detecting my current location.
The Auto Locate switch in the My Location screen might be turned off. This might have happened if you have set your current location manually or through a search result. Simply turn the Auto Locate switch ON and Localscope will detect your current location
I accidentally denied permission for Localscope to use my location and now I cannot turn on the location service.
You can enable location services for Localscope through the device Settings. Follow the steps here http://j.mp/t8f2QE
Localscope uses the GPS, Cell Tower triangulation and the registered Wi-Fi Internet provider to locate you. The GPS Meter in Localscope is a great way to determine GPS accuracy. Tap the ‘ ^ ‘ icon at the bottom of the screen to slide up the My Location screen displaying a GPS meter. The GPS signal is more accurate in open spaces, so point your device outside your window – the GPS meter will automatically show 3-4 green bars, indicating positioning is now enabled. Make sure either 3G or Wi-Fi are on for optimal location detection. If the location shown is still incorrect, tap on the capsule at the bottom displaying the address to refresh it. See what the different bars in the GPS meter mean here – http://bit.ly/vBRnH2
20 of your most recent search queries in addition to all your favorited search phrases are ordered by recency of use.
The My Location screen, provides a cool GPS meter that shows the GPS signal strength in realtime, helping you determine the accuracy of the results and on screen information. The stronger the signal, more accurate is the information. At anytime during your usage of the device, you can drag the My Location bar up partially to see the signal strength of GPS. The bars glow in the meter depicting your GPS connectivity. The number of bars in the meter mean the following:
- Zero bars lit – GPS is OFF
- One Red bar – GPS connect not available. Current location is being determined using WiFi or Cell Tower triangulation.
- Two Green bars – GPS connect has been achieved. Accuracy is low.
- Three Green bars – GPS accuracy upto a 50 meter radius. Good accuracy.
- Four Green bars – GPS accuracy is high, lots of satellites connected, accurate upto a 15 meter radius.
How can I find something in a different city, near a specific address or contact address, other than my current location?
Turn “Auto Locate” Off from the My Location screen (Tap on ‘ ^ ‘ at the bottom left of the screen). A search bar appears, you can search for a location or select a contact’s address by tapping on the Address Book icon near the search bar. Go back to the dashboard to start discovering or searching for places around it.
I discovered a new place of interest in one of the sources, how can I discover more places around it?
In the detail view of your place of interest, tap the “Set as my location” button and this will be set as your current location after a confirmation. Now you can search for places around that location. To switch back to automatic location detection, tap on “^” icon and turn the Auto Locate switch “ON”.
The View Switcher button (an eye), sits in the top right corner of the results screen. Tap to see the options and to switch between Augmented Reality View, Map View or List / Gallery View.
This is possibly happening because you have set your current location manually or Location Services are not enabled for Localscope. Simply enable these by following the instructions above and Augmented Reality will be available again.
Location services and Auto locate is enabled in My location screen, I still do not have an Augmented Reality View.
Augmented Reality View requires your device to have a compass and is supported only on following devices:
iPhone 3GS, iPhone 4, iPhone 4S, iPad 2
For devices with no compass, the Augmented Reality will not work.
Localscope integrates with the following navigation apps for one touch turn-by-turn directions to discovered locations:
✔ Apple Maps App
✔ Google Maps
✔ Navigon MobileNavigator
✔ MotionX GPS Drive
✔ Magellan RoadMate
✔ Navfree / Navmii GPS navigation
✔ MetroView Australia and NewZealand
✔ Sygic GPS Navigation
✔ iGo Primo
✔ MotionX GPS & HD
✔ VZ Navigator
We are open to integrate with navigation apps and would like to hear your suggestions about your preferred navigation app. Drop us an email at localscope+suggestions at cynapse.com with a request to integrate with your favorite navigation app and hopefully you will be able to use the feature in a future version.
Some services like Instagram, Panoramio do not provide location based results while searching within them. However they provide great results to see and discover everything around a particular location. Hence these are only available in the Discover mode.
The Edit Services functionality is available separately for both Search and Discover. This is done since the services available for both are different e.g Instagram and Panoramio are not available in Search.
To disable or re-order services from both Search and Discover, you can flick to the Edit Services screen in both and prioritize them as per your liking. For more on disabling and re-ordering services see here: http://j.mp/UEJFyr
Flick the source selector to the last source, and tap on the Edit sources button. The Edit screen gives you a familiar interface to re order and prioritize sources based on your preference. The sources can be ordered differently for Search and Discover.
Each discovered item can be shared via Email, Message, Facebook or Twitter. These options are available in the detail view of each item.
I own a business, but it doesn’t show up in the results when I do a search with Localscope. What do I need to do to get it listed?
Localscope delivers place information aggregated from various social networks and search providers. To enable users to find your business via Localscope, you simply have to create entries with the supported sources.
Here are how the sources capture location information:
Facebook: Here you can check-in to your business when at the location. Using the Facebook app on the iPhone tap on “Check-in”, then search for your business. More information about how to get your business listed with Facebook here: http://www.facebook.com/help/?faq=175921872462772
Foursquare: Check-in using Foursquare application when at the location. Detailed information about getting your business on Foursquare is available here: http://support.foursquare.com/entries/195966-how-do-i-create-a-foursquare-venue
Google: You can add your business to google places here: http://www.google.com/places/ and it will be available in the Google results on Localscope. Here is a direct link with information of how you can list your business with Google: http://www.google.com/support/places/bin/answer.py?answer=142906
Yelp: Check-in to your business when at the location. If your business is not listed, add it by providing the relevant information and it will be available in Localscope’s results. More info on Yelp check-ins and business listings here – http://www.yelp.com/faq
Localscope is not limited to any country and can be used anywhere in the world.
Localscope supports following 21 languages;
- Chinese (Simplified)
- Chinese (Traditional)
Please do suggest the corrections for your language by sending us an email through the app via the Send Suggestions button in the Help section.
We want users all over the world to be able to use Localscope in their native language. Please do suggest your prefered language by contacting us via the App using “Send Suggestions” option and we will work on getting the translations.
We are constantly working to make Localscope better for our users. We’d appreciate your feedback about why you did not like Localscope. You can send us your feedback via the App using “Request Help”. However, we are not authorized to refund customers directly as Apple manages payments and refunds via the App Store. Please do refer the App Store FAQ for more information here:
We love troubleshooting bugs and crushing them out from Localscope. Please do help us by sending us any issues you face while using Localscope by using “Request Help” option.
We believe feedback is the most important ingredient in the making of a great product. Your feedback is valuable to us, please do send us your feature requests via the App using “Send Suggestions” option.
Localscope supports the following devices:
✔ iPod Touch 4th Generation and above
✔ iPhone 3Gs
✔ iPhone 4
✔ iPhone 4S
✔ iPhone 5
✔ iPad 2
✔ New iPad
We do not have a beta program yet, but we encourage you to send across your details and we will be happy to invite you when we initiate a beta program. Contact us via the App using “Send Suggestions” option.
If Localscope crashes, on relaunch we request you to send a crash report through the crash reporter message that comes up. This helps us determine the reason and we can provide a fix for it in the future versions.
Should Localscope keep crashing every time you launch it, we encourage you to follow these steps to get it running on your device:
- Quit Localscope from the multi task tray. Follow the instructions here to quit an app: http://support.apple.com/kb/HT4211. Now relaunch Localscope
- Delete and reinstall Localscope from iTunes. Launch Localscope.
- Delete and reinstall Localscope from the App Store. Launch Localscope.
If all these steps do not work, please get in touch with us, with the following details, so we can isolate the issue:
- Device version
- iOS version
- Jailbreak ? Yes/No