Zendesk dashboard app for the MacOS, iOS, iPadOS, TVOS and WatchOS

Dashboards for Zendesk

Monitor Zendesk KPIs with Numerics Dashboards on your iPhone, iPad, Mac, Apple TV and Apple Watch

Zendesk is a cloud-based customer support platform that helps build customer relationships that are more meaningful and productive.

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Numerics business dashboard integrates with Zendesk enabling you to visualize the efficiency of your brand or company’s customer support experience. Track high level Zendesk KPIs including new tickets, solved and unsolved tickets, customer provided satisfaction ratings and uncover actionable insights across your data.



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6 pre-designed KPIs

Track solved and unsolved tickets, customer satisfaction ratings and more from Zendesk in Numerics dashboards.

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Combine metrics

Design a customer support dashboard with Zendesk metrics along side integrated services like Salesforce or Google Analytics to measure performance of support teams.

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Multiple accounts

Stay on top of the health and performance of multiple support teams by creating a dashboard with multiple Zendesk accounts.

Zendesk KPIs

Following are all the pre-defined Zendesk KPI dashboard widgets bundled with Numerics.

Basic

Dashboard Visualization Type: Number.

Total new tickets

The total number of new support tickets awaiting response.

Tickets

Dashboard Visualization Type: Number.

Total solved tickets

The total number of support tickets solved within your chosen time span.

Dashboard Visualization Type: Number.

Total unsolved tickets

The total number of unsolved support tickets.

Satisfactions

Dashboard Visualization Type: Number.

Total bad satisfaction

The total number of bad satisfaction ratings received from customers for support responses.

Dashboard Visualization Type: Number.

Total good satisfaction

The total number of good satisfaction ratings received from customers for support responses.

Dashboard Visualization Type: Number.

Total received satisfaction

The total number of satisfaction ratings received from customers for support responses.

Related Integrations

Delighted

Delighted

Keep track of changes in your company’s Net Promoter Score.

Help Scout

Help Scout

Track support staff performance & drive customer success.

Salesforce

Salesforce

Monitor sales pipelines, campaign performance or bring in custom data using SOQL queries.

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