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All pre-built Zendesk KPI Widget Templates in Numerics.
Total new tickets
The total number of new support tickets awaiting response.
Total open tickets
The total number of open support tickets.
Tickets by priority
The total number of tickets in your group for your chosen priority and time span.
Tickets by status
The total number of tickets in your group for your chosen status and time span.
Tickets by tag
The total number of tickets in your group for your chosen tag and time span.
The total number of tickets for your chosen priority and time span.
The total number of tickets for your chosen status and time span.
The total number of tickets for your chosen tag and time span.
Assigned tickets by agent
The total number of assigned tickets for your chosen agent.
Collaborated tickets by agent
The total number of collaborated tickets for your chosen agent.
Customers by tag
The total number of customers for your chosen tag and time span.
Followed tickets by agent
The total number of followed tickets for your chosen agent.
Organization subscriptions by agent
The total number of organization subscriptions for your chosen agent.
Requested tickets by agent
The total number of requested tickets for your chosen agent.
Users by role
The total number of users for your chosen role and time span.
Total tickets in the view
The total number of support tickets in the selected view.
Total bad satisfaction
The total number of bad satisfaction ratings received from customers for support responses.
Total good satisfaction
The total number of good satisfaction ratings received from customers for support responses.
Total received satisfaction
The total number of satisfaction ratings received from customers for support responses.
Zendesk Integration Specifications:
Widget Templates:
19
Authentication Type:
Basic Auth
Supported plans:
All
Zendesk Inc. Support:
Zendesk Support
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