Product

Docs

Pricing

Download

Numerics

Help Scout

Chat KPIs

Chat conversations

The total number of chat conversations, including missed and completed chats, as well as any external chat integrations within your chosen time span.

Track your Help Scout chat conversations with Numerics' Chat Conversations widget - stay on top of business performance in real-time.

The Chat Conversations widget in Numerics is a Number widget that displays the total number of chat conversations, including missed and completed chats, as well as any external chat integrations, all within your chosen time span. With this widget, you can easily track your customer support team's activity in real-time and stay on top of your business performance. Stay ahead of the game and make better-informed business decisions with Numerics' Chat Conversations widget.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking Chat conversations in Help Scout customer support dashboards

Track the total number of chat conversations, missed and completed chats, and external chat integrations using Numerics' Chat Conversations widget. Monitor your customer support team's activity in real-time and stay on top of your business performance. With Numerics, you can easily track and visualize the KPIs that matter the most to you, and be aware of its real-time value at all times. Stay ahead of the game and make better-informed business decisions with Numerics' Chat Conversations widget.

Full Integration Details:

Help Scout Dashboards

Part of the help scout

Chat KPIs Widget Pack

Track chat performance KPIs and metrics in a Help Scout dashboard.

See all widgets in this pack

More Help Scout Widget Packs:

Personal Help Scout KPIs Widget Pack

Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.

User By Help Scout Mailbox Widget Pack

Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.

Support Team By Help Scout Mailbox Widget Pack

Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.

Overall Company Help Desk KPIs Widget Pack

Improve customer support KPIs and metrics with dashboards designed with Help Scout data.

Company By Mailbox Widget Pack

Monitor company customer support data for a specific mailbox in a Help Scout dashboard.

Overall Productivity Widget Pack

Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.

Productivity By Mailbox Widget Pack

Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.

Overall Conversation Widget Pack

Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.

Conversation By Mailbox Widget Pack

Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.

Overall Happiness Widget Pack

Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.

Knowledge base KPIs Widget Pack

Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.

Customer Success Metrics By Mailbox Widget Pack

Track customer happiness KPIs for on a Help Scout dashboard.

Phone KPIs Widget Pack

Monitor progress of support professionals with metrics and KPIs from Help Scout data for phone calls.

Help Scout Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Based on the official Help Scout API limits.

Help Scout, PBC Support:

Help Scout Support

Numerics at Help Scout

Get Help Scout

Help Scout on Twitter

Help Scout on Linkedin

Help Scout on YouTube

Get Numerics

Get started with your custom KPI dashboards for FREE!

Made for Mac, iPad, iPhone, Apple Watch & Apple TV.

Get Numerics

Get started with your custom KPI dashboards for FREE!

Get Numerics

Get started with your custom KPI dashboards for FREE!