Help Scout KPI Widgets

The total number of active tickets assigned to you for a specific Help Scout mailbox.

The total number of tickets assigned to you for a specific Help Scout mailbox.

Tickets assigned to you broken down by their status for a specific Help Scout mailbox.

The total number of replies sent to the customer by a chosen user before the conversation is resolved, for a specific mailbox within your chosen time span.

The average amount of time it takes from the time a conversation is created to the time it is resolved by a chosen user, for a specific Help Scout mailbox within your chosen time span on dashboards.

The average amount of time a customer is waiting for a response from your team, by a chosen user for a specific Help Scout mailbox within your chosen time span.

The total number of conversations marked with a Closed status by a chosen user, for a specific mailbox within your chosen time span.

The total number of active or updated support conversations by a chosen user for a specific mailbox within your chosen time span.

The total number of conversations created by a chosen user for a specific mailbox within your chosen time span.

Customer happiness score broken down by the ratings received for support responses by a chosen user for a specific mailbox within your chosen time span.

The total number of customers replied to by a chosen user for a specific mailbox within your chosen time span.

A trend of customers helped by a chosen user for a specific mailbox plotted on a line graph within your chosen time span.

The total amount of time taken by a chosen user to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.

The happiness score based on the number of ratings received for support responses by a chosen user for a specific mailbox within your chosen time span.

The average number of new or updated conversations per day by a chosen user for a specific mailbox within your chosen time span.

The percentage of conversations that are resolved by a chosen user after one reply, for a specific mailbox within your chosen time span.

The total number of ratings received for support responses by a chosen user for a specific mailbox within your chosen time span.

The total number of replies sent by a chosen user to customers for a specific mailbox within your chosen time span.

The total number of replies sent per day by a chosen user on average to customers for a specific mailbox within your chosen time span.

The trend of the number of replies sent to customers by a chosen user, including new conversation threads, for a specific mailbox within your chosen time span.

The total number of conversations with atleast one reply and a Closed status by a chosen user, for a specific mailbox within your chosen time span.

The total number of conversations that are resolved after one reply by a chosen user, for a specific mailbox within your chosen time span.

The trend of conversations by a chosen user with a Closed status, for a specific mailbox within your chosen time span.

The total number of replies sent to the customer by a chosen team before the conversation is resolved, for a specific Help Scout mailbox within your chosen time span on dashboards.

The average amount of time it takes from the time a conversation is created to the time it is resolved by a chosen team, for a specific mailbox within your chosen time span.

The average amount of time a customer is waiting for a response from your chosen team, for a specific mailbox within your chosen time span.

The total number of conversations marked with a Closed status by a chosen team, for a specific mailbox within your chosen time span.

The total number of active or updated support conversations by a chosen team for a specific mailbox within your chosen time span.

The total number of conversations created by a chosen team for a specific mailbox within your chosen time span.

Customer happiness score broken down by the ratings received for support responses by a chosen team for a specific mailbox within your chosen time span.

The total number of customers replied to by a chosen team for a specific mailbox within your chosen time span.

A trend of customers helped by a chosen team for a specific mailbox plotted on a line graph within your chosen time span.

The total amount of time taken by a chosen team to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.

The happiness score based on the number of ratings received for support responses by a chosen team for a specific mailbox within your chosen time span.

The average number of new or updated conversations per day by a chosen team for a specific mailbox within your chosen time span.

The percentage of conversations that are resolved by a chosen team after one reply, for a specific mailbox within your chosen time span.

The total number of ratings received for support responses by a chosen team for a specific mailbox within your chosen time span.

The total number of replies sent by a chosen team to customers for a specific mailbox within your chosen time span.

The total number of replies sent per day by a chosen team on average to customers for a specific mailbox within your chosen time span.

The trend of the number of replies sent to customers by a chosen team, including new conversation threads, for a specific mailbox within your chosen time span.

The total number of conversations with atleast one reply and a Closed status by a chosen team, for a specific mailbox within your chosen time span.

The total number of conversations that are resolved after one reply by a chosen team, for a specific mailbox within your chosen time span.

The trend of conversations by a chosen team with a Closed status, for a specific mailbox within your chosen time span.

The distribution of the number of customers helped by the members of your team within your chosen time span on dashboards.

The distribution of the number of replies sent by the users of your team within your chosen time span.

The total number of customers your team has replied to within your chosen time span.

A trend of customers helped plotted on a line graph within your chosen time span.

The total number of replies sent by members of your team to customers within your chosen time span.

The total number of replies sent per day on average to customers within your chosen time span.

The total number of replies sent per day per team member on average to customers within your chosen time span.

The number of conversations marked closed with a reply within your chosen time span.

The top 5 members of your team based on the number of customers they have helped within your chosen time span.

The top 5 members of your team based on the ratings received for support responses within your chosen time span.

The top 5 members of your team based on the maximum time taken to handle a customer within your chosen time span.

The top 5 members of your team based on the maximum number of replies sent to customers within your chosen time span.

The total number of customers your teams have replied to for a specific mailbox within your chosen time span.

A trend of customers helped by your teams for a specific Help Scout mailbox plotted on a line graph within your chosen time span.

The distribution of the number of customers helped by the members of your team, for a specific mailbox within your chosen time span.

The distribution of the number of replies sent by the users of your team for a specific mailbox within your chosen time span.

The total number of replies sent by members of your team to customers for a specific Help Scout mailbox within your chosen time span.

The total number of replies sent per day on average to customers for a specific mailbox within your chosen time span on dashboards.

The total number of replies sent per day per team member on average to customers for a specific mailbox within your chosen time span.

The total number of conversations marked closed with a reply for a specific mailbox within your chosen time span.

The top 5 members of your team based on the number of customers they have helped for a specific mailbox within your chosen time span.

The top 5 members of your team based on the ratings received for support responses for a specific mailbox within your chosen time span.

The top 5 members of your team based on the maximum time taken to handle a customer for a specific mailbox within your chosen time span.

The top 5 members of your team based on the maximum number of replies sent to customers for a specific mailbox within your chosen time span.

The average amount of time a customer is waiting for a first response from your team, subsequent response times are not included, within your chosen time span.

The total amount of time taken to send a reply to a customer after pressing the reply button, including drafts, within your chosen time span.

The total number of replies sent to the customer before the conversation is resolved within your chosen time span.

The average amount of time it takes from the time a conversation is created to the time it is resolved within your chosen time span.

The average amount of time a customer is waiting for a response from your team within your chosen time span.

The total number of conversations with a Closed status within your chosen time span.

The total number of conversations that are resolved after one reply.

The total number of replies sent to customers, including new conversation threads.

The trend of the number of replies sent to customers, including new conversation threads within your chosen time span.

The total number of conversations with atleast one reply and a Closed status.

The trend of conversations with a Closed status within your chosen time span.

The percentage of conversations that are resolved after one reply within your chosen time span.

The average amount of time a customer is waiting for a first response from your team, subsequent response times are not included, for a specific mailbox within your chosen time span.

The total amount of time taken to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.

The total number of replies sent to the customer before the conversation is resolved, for a specific mailbox within your chosen time span.

The average amount of time it takes from the time a conversation is created to the time it is resolved, for a specific Help Scout mailbox within your chosen time span.

The average amount of time a customer is waiting for a response from your team, for a specific mailbox within your chosen time span on a Help Scout dashboard.

The total number of conversations with a Closed status, for a specific mailbox within your chosen time span.

The percentage of conversations that are resolved after one reply, for a specific mailbox within your chosen time span.

The total number of replies sent to customers, including new conversation threads, for a specific mailbox within your chosen time span.

The trend of the number of replies sent to customers, including new conversation threads, for a specific mailbox within your chosen time span.

The total number of conversations with atleast one reply and a Closed status, for a specific mailbox within your chosen time span.

The total number of conversations that are resolved after one reply, for a specific mailbox within your chosen time span.

The trend of conversations with a Closed status, for a specific mailbox within your chosen time span.

The distribution of support conversations by the customers within your chosen time span.

The distribution of support conversations by the saved replies used within your chosen time span on dashboards.

The distribution of support conversations by the tags within your chosen time span.

The distribution of support conversations by the workflows applied within your chosen time span.

The total number of active or updated support conversations within your chosen time span.

The average number of new or updated support conversations per day within your chosen time span.

The total number of customers with support conversations created or updated within your chosen time span.

The total number of new or updated support conversations within your chosen time span.

The trend of new or updated support conversations plotted on a line graph within your chosen time span.

The top 5 customers ordered by the number of conversations with them within your chosen time span.

The top 5 saved replies ordered by the conversations they were used in within your chosen time span.

The top 5 tags ordered by the number of conversations they were used in within your chosen time span.

The top 5 workflows ordered by the number of conversations they were applied to within your chosen time span.

The distribution of support conversations by the customers for a specific mailbox within your chosen time span.

The distribution of support conversations by the saved replies used for a specific mailbox within your chosen time span.

The distribution of support conversations by the tags for a specific mailbox within your chosen time span.

The distribution of support conversations by the workflows applied for a specific mailbox within your chosen time span.

The total number of active or updated support conversations for a specific Help Scout mailbox within your chosen time span.

The average number of new or updated support conversations per day for a Help Scout specific mailbox within your chosen time span.

The total number of customers with support conversations created or updated for a specific mailbox within your chosen time span.

The total number of new or updated support conversations for a specific mailbox within your chosen time span.

The trend of new or updated support conversations for a specific mailbox plotted on a line graph within your chosen time span.

The top 5 customers ordered by the number of conversations with them for a specific mailbox within your chosen time span.

The top 5 saved replies ordered by the conversations they were used in for a specific mailbox within your chosen time span.

The top 5 tags ordered by the number of conversations they were used in for a specific mailbox within your chosen time span.

The top 5 workflows ordered by the number of conversations they were applied to for a specific mailbox within your chosen time span.

Customer happiness score broken down by the ratings received for support responses within your chosen time span.

The happiness score based on the number of ratings received for support responses within your chosen time span.

The total number of ratings received for support responses within your chosen time span.

The average number of articles viewed by a customer during a session on your specified docs website within your chosen time span.

The percentage of views where the customer viewed an article on your specified docs website and didn't contact support within your chosen time span.

The percentage of views due to browsing articles your specified docs website within your chosen time span.

The percentage of views where the customer exited without viewing an article on your specified docs website within your chosen time span.

The percentage of views due to searching for articles on your specified docs website within your chosen time span.

The percentage of views where the customer then sent an email to support on your specified docs website within your chosen time span.

The top 5 articles ordered by the number of views for a specific docs website within your chosen time span.

The top 5 categories ordered by the number of views for a specific docs website within your chosen time span.

The top 5 failed searches ordered by their counts for a specific docs website within your chosen time span.

The top 5 search terms ordered by their counts for a specific docs website within your chosen time span.

The total number of visits from unique browsers for a specific docs website within your chosen time span.

Customer happiness score broken down by the ratings received for support responses for a specific Help Scout mailbox within your chosen time span.

The happiness score based on the number of ratings received for support responses for a specific Help Scout mailbox within your chosen time span.

The total number of ratings received for support responses for a specific Help Scout mailbox within your chosen time span.

The total number of chat conversations, including missed and completed chats, as well as any external chat integrations within your chosen time span.

The average number chats per day, including both missed and completed chats within your chosen time span.

The total number of chat conversations that were accepted and eventually ended by either your team member or the visitor within your chosen time span.

The total number of chat conversations that were accepted compared to the total number of chats within your chosen time span.

The average time between visitors being connected with your team member and the chat being ended by either party within your chosen time span.

The average number of messages sent by your team members in a chat session within your chosen time span.

The total number of chat conversations that were not accepted and the customer's question was moved to email within your chosen time span.

The total number of chat conversations that were not accepted compared to the total number of chats within your chosen time span.

The average amount of time a customer spends waiting for a reply between chat messages within your chosen time span.

The average amount of time visitors waited between initiating the chat and your team member accepting or being assigned to it, excluding missed chats, within your chosen time span.

The total number of customers that were provided support by phone calls in Help Scout within your chosen time span.

The total number of phone conversations recorded by your team using phone notes in Help Scout within your chosen time span.

The total number of phone conversations including all phone conversations in Help Scout and those logged by voicemail or phone integrations within your chosen time span.