Average resolution time
The average amount of time it takes from the time a conversation is created to the time it is resolved by a chosen user, for a specific Help Scout mailbox within your chosen time span on dashboards.
Track the average resolution time of your Help Scout mailbox with Numerics' text label widget. Identify trends and improve customer satisfaction.
The Average Resolution Time widget in Numerics lets you track the average time it takes to resolve conversations in your Help Scout mailbox. With its large text label, this widget is perfect for quickly visualizing this critical KPI. Keep a close eye on this metric to identify trends, areas for improvement, and take timely actions to improve your customer satisfaction.
Benefits of Tracking Average resolution time in Help Scout customer support dashboards
To make informed decisions, tracking the average resolution time of your Help Scout mailbox is crucial. Knowing the real-time value of this KPI using Numerics' Average Resolution Time widget, you can identify areas where improvements can be made and take corrective actions to reduce the resolution time. With Numerics' user-definable dashboards, you can get a clear understanding of your mailbox performance and take timely actions to improve customer satisfaction.
Full Integration Details:
Part of the help scout
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
