Average handle time
The total amount of time taken to send a reply to a customer after pressing the reply button, including drafts, within your chosen time span.
Track customer response times with ease using Numerics' Help Scout Average Handle Time widget. Improve customer satisfaction with real-time data visualization.
Track your customer response times with ease using Numerics' Average Handle Time widget. Stay on top of your KPIs with real-time data visualization. The widget provides a comprehensive overview of the total time taken to respond to a customer, including drafts, within your preferred timespan. The large text label shows the average handle time, allowing you to make informed decisions quickly and improve customer satisfaction.
Benefits of Tracking Average handle time in Help Scout customer support dashboards
Track your customer response times with ease using Numerics' Average Handle Time widget. Stay on top of your KPIs with real-time data visualization. With Numerics, you can precisely monitor your customer response times and quickly identify areas for improvement. The Average Handle Time widget provides a comprehensive overview of the total time taken to respond to a customer, including drafts, within your preferred timespan. Knowing this KPI in real-time enables you to make informed decisions quickly and improve customer satisfaction.
Full Integration Details:
Part of the help scout
Overall Productivity Widget Pack
Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
