Average resolution time
The average amount of time it takes from the time a conversation is created to the time it is resolved by a chosen team, for a specific mailbox within your chosen time span.
Track your Help Scout team's average resolution time for a specific mailbox to optimize support efficiency with Numerics' widget.
The "Average resolution time" widget on Numerics lets you track how long it takes a chosen team to resolve support queries for a specific mailbox within your preferred time span. Displayed as a text label, this widget helps you monitor this crucial KPI with ease, enabling you to spot bottlenecks and areas for improvement, and ultimately, ensure your support team is operating at peak efficiency.
Benefits of Tracking Average resolution time in Help Scout customer support dashboards
As a business owner, you understand the importance of tracking your support team's efficiency. With Numerics' "Average resolution time" widget, you can easily monitor this KPI and make informed decisions for your business. The widget allows you to track the chosen team's average resolution time for a specific mailbox within your preferred time span. With this real-time data, you can identify bottlenecks and areas for improvement to ensure your support team is operating at peak efficiency.
Full Integration Details:
Part of the help scout
Support Team By Help Scout Mailbox Widget Pack
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
