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Numerics

Help Scout

Personal Help Scout KPIs

My active tickets

The total number of active tickets assigned to you for a specific Help Scout mailbox.

Track your Help Scout active tickets with Numerics' Personal Help Scout KPIs Widget. Stay informed and ensure timely resolution.

The My Active Tickets widget for Numerics' Help Scout integration lets users keep track of the number of active tickets assigned to them in a specific Help Scout mailbox. This number is displayed in a large numeric tally format, with an optional change indicator. With this widget, users can stay informed and ensure that they are resolving customer issues in a timely manner.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking My active tickets in Help Scout customer support dashboards

Help Scout users can now track their active tickets assigned to them using Numerics' Personal Help Scout KPIs Widget. Get a real-time view of the total number of active tickets, and ensure timely resolution by staying up to date with the progress. With Numerics, users can design custom dashboards with widgets that display live data, helping them make informed decisions. Numerics offers secure, direct connections from the device to the data sources, making it scalable by design.

Full Integration Details:

Help Scout Dashboards

Part of the help scout

Personal Help Scout KPIs Widget Pack

Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.

See all widgets in this pack

More Help Scout Widget Packs:

User By Help Scout Mailbox Widget Pack

Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.

Support Team By Help Scout Mailbox Widget Pack

Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.

Overall Company Help Desk KPIs Widget Pack

Improve customer support KPIs and metrics with dashboards designed with Help Scout data.

Company By Mailbox Widget Pack

Monitor company customer support data for a specific mailbox in a Help Scout dashboard.

Overall Productivity Widget Pack

Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.

Productivity By Mailbox Widget Pack

Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.

Overall Conversation Widget Pack

Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.

Conversation By Mailbox Widget Pack

Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.

Overall Happiness Widget Pack

Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.

Knowledge base KPIs Widget Pack

Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.

Customer Success Metrics By Mailbox Widget Pack

Track customer happiness KPIs for on a Help Scout dashboard.

Chat KPIs Widget Pack

Track chat performance KPIs and metrics in a Help Scout dashboard.

Phone KPIs Widget Pack

Monitor progress of support professionals with metrics and KPIs from Help Scout data for phone calls.

Help Scout Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Based on the official Help Scout API limits.

Help Scout, PBC Support:

Help Scout Support

Numerics at Help Scout

Get Help Scout

Help Scout on Twitter

Help Scout on Linkedin

Help Scout on YouTube

Get Numerics

Get started with your custom KPI dashboards for FREE!

Made for Mac, iPad, iPhone, Apple Watch & Apple TV.

Get Numerics

Get started with your custom KPI dashboards for FREE!

Get Numerics

Get started with your custom KPI dashboards for FREE!