Missed chats

The total number of chat conversations that were not accepted and the customer's question was moved to email within your chosen time span.

Monitor missed Help Scout chats and optimize response times. Stay proactive with real-time insights in Numerics dashboards.

The "Missed Chats" widget for Help Scout users is a Number widget that provides real-time insights into the number of chat conversations that were not accepted and were moved to email within the chosen time span. Monitor the total number of missed chat conversations and optimize your chat response times to ensure that your team is always providing the best possible customer experience. With Numerics, stay proactive and address potential customer service issues before they escalate.

Number tally widget visualization type example
Number tally widget visualization type example
Number tally widget visualization type example

The Number widget visualization type in Numerics.

The Number widget visualization type in Numerics.

Benefits of Tracking Missed chats in Help Scout customer support dashboards

Stay on top of your customer service game with Numerics' Missed Chats widget for Help Scout. Get real-time insights into the number of missed chat conversations and optimize your chat response times. With Numerics, you can stay proactive and address potential customer service issues before they escalate. Keep your finger on the pulse of your customer service KPIs and ensure that your team is always providing the best possible customer experience.

Part of the help scout

Chat KPIs Widget Pack

Track chat performance KPIs and metrics in a Help Scout dashboard.

More Help Scout Widget Packs:

Help Scout Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the Mac App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store