Duration
The average time between visitors being connected with your team member and the chat being ended by either party within your chosen time span.
Track real-time average chat duration in Help Scout with Numerics' Chat KPIs widget. Improve customer satisfaction with data-driven decisions.
The Numerics 'Duration' widget is a number visualization that provides a real-time average chat duration metric for Help Scout chat performance. The widget offers immediate insights into the time taken for visitors to connect with team members and end chats. With this KPI metric, users can develop data-driven strategies that improve customer satisfaction. The Numerics dashboard, exclusively designed for iOS devices, aggregates all important metrics in one place, providing users with a comprehensive view of their business performance.
Benefits of Tracking Duration in Help Scout customer support dashboards
When it comes to tracking your Help Scout chat performance, knowledge is power. Numerics' Chat KPIs widget lets you monitor the average chat duration in real-time, enabling you to make data-driven decisions that improve customer satisfaction. With Numerics, you get a dashboard that displays all of your important metrics in one place, so you can focus on what matters most - delivering the best customer experience possible.
Full Integration Details:
Part of the help scout
Chat KPIs Widget Pack
Track chat performance KPIs and metrics in a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
