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Numerics

Help Scout

Knowledge base KPIs

Percentage of views due to search

The percentage of views due to searching for articles on your specified docs website within your chosen time span.

Track your Help Scout knowledge base's search performance with Numerics' Percentage of Views due to Search widget.

This Number widget in Numerics helps you track the percentage of views due to searching for articles in your Help Scout knowledge base, within your chosen time span. The widget provides a quick and easy way to monitor the search performance of your knowledge base so that you can make informed decisions to improve it.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking Percentage of views due to search in Help Scout customer support dashboards

If you're serious about staying ahead of the curve in your business, you need to know how your Help Scout knowledge base is performing. Numerics' Percentage of views due to search widget helps you do just that. This number widget is one of many in Numerics' dashboard app, exclusively designed for iOS, iPadOS, MacOS, Apple WatchOS & Apple tvOS. By tracking this KPI in real-time on your dashboard, you can quickly identify issues and opportunities and make informed decisions to improve your Help Scout knowledge base's search performance.

Full Integration Details:

Help Scout Dashboards

Part of the help scout

Knowledge base KPIs Widget Pack

Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.

See all widgets in this pack

More Help Scout Widget Packs:

Personal Help Scout KPIs Widget Pack

Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.

User By Help Scout Mailbox Widget Pack

Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.

Support Team By Help Scout Mailbox Widget Pack

Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.

Overall Company Help Desk KPIs Widget Pack

Improve customer support KPIs and metrics with dashboards designed with Help Scout data.

Company By Mailbox Widget Pack

Monitor company customer support data for a specific mailbox in a Help Scout dashboard.

Overall Productivity Widget Pack

Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.

Productivity By Mailbox Widget Pack

Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.

Overall Conversation Widget Pack

Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.

Conversation By Mailbox Widget Pack

Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.

Overall Happiness Widget Pack

Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.

Customer Success Metrics By Mailbox Widget Pack

Track customer happiness KPIs for on a Help Scout dashboard.

Chat KPIs Widget Pack

Track chat performance KPIs and metrics in a Help Scout dashboard.

Phone KPIs Widget Pack

Monitor progress of support professionals with metrics and KPIs from Help Scout data for phone calls.

Help Scout Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Based on the official Help Scout API limits.

Help Scout, PBC Support:

Help Scout Support

Numerics at Help Scout

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Help Scout on Twitter

Help Scout on Linkedin

Help Scout on YouTube

Get Numerics

Get started with your custom KPI dashboards for FREE!

Made for Mac, iPad, iPhone, Apple Watch & Apple TV.

Get Numerics

Get started with your custom KPI dashboards for FREE!

Get Numerics

Get started with your custom KPI dashboards for FREE!