Delighted is an online survey tool for gathering, analyzing, and distribution of feedback. Delighted surveys help businesses to measure, understand, and improve customer satisfaction.
Gain instant insight into customer happiness by tracking NPS score distribution, growth of promoters and passives in Numerics dashboards.
Build project dashboards with data from Delighted side-by-side with other integrations like MailChimp & Salesforce to measure overall customer satisfaction.
Connect to multiple Delighted accounts to monitor performance of all your campaigns together on a single Numerics dashboard.
Following are all the pre-defined Delighted KPI dashboard widgets bundled with Numerics.
The percentage of detractors contributing to your NPS score based on customer responses.
The percentage of passives contributing to your NPS score based on customer responses.
The total number of detractors who have given your offering a score of 0 - 6 out of 10.
The percentage of promoters contributing to your NPS score based on customer responses.
The total number of passives who have given your offering a score of 7 - 8 out of 10.
The total number of promoters who have given your offering a score of 9 - 10 out of 10.
The total NPS score for your offering based on customer responses.
The NPS for your offering broken down by the respondents scores.
Track support staff performance & drive customer success.
Measure performance of email marketing campaigns.
Get a comprehensive summary of your customer service metrics.
Deploy dashboards organization wide
Team Dashboard App for the Apple TV
