Numerics integrates with Helpdesk to bring your customer service efforts to the forefront. This integration enables you to create customized dashboards that provide real-time insights into your customer support and agent performance. Numerics aggregates data from multiple sources, including ActiveCampaign, Pipedrive, Google Analytics, Google Sheets, and others, into a unified, customer service dashboard that is glanceable and easy to understand.
Stay on top of your customer service KPIs with Numerics and Helpdesk. Make data-driven decisions anywhere, every time based on real-time data and never miss a beat. With Numerics, you’ll always have a clear and actionable view of your customer service performance, giving you the power to take your business to the next level!
HelpDesk is a simple yet powerful online ticketing system where you can manage all your customer messages. You can integrate your communication channels and store all conversations in one place. HelpDesk provides easy-to-use and intuitive collaboration tools, smart automation, and other features that boost your productivity.
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Pre-built HelpDesk KPI Templates.
Easy-to-use widget templates that serve as the building blocks to customizing your HelpDesk dashboard.
Easy custom customer support dashboard design.
Connect with your HelpDesk account and create your own dashboards in minutes. No coding or training is required.
HelpDesk Dashboard Setup GuideSecure, direct device-to-HelpDesk connections.
The only HelpDesk Dashboard tool on the planet that does not replicate your data and connects to the HelpDesk servers directly from your devices. No intermediary cloud servers, secure by design.
KPIs & Key Metrics for HelpDesk Dashboards
Build live customer support dashboards using the pre-designed HelpDesk dashboard widgets or KPI templates listed below.
Tickets
Completed tickets
The total number of completed tickets for your chosen time span.
Daily new tickets
The total number of daily new tickets.
Distribution of ticket customer review categories
The tickets broken down by the customer review categories for your chosen time span.
Distribution of ticket sources
The tickets broken down by sources for your chosen time span.
Tickets by hour
An hourly distribution of new tickets for your chosen time span.
Tickets trend
The trend of tickets plotted on a line graph for your chosen time span.
Agent
Completed tickets by agent
The total number of completed tickets for your chosen agent and time span.
Daily new tickets by agent
The total number of daily new tickets for your chosen agent.
Distribution of customer review categories by overall agent ratings
The overall agent performance broken down by the customer review categories for your chosen time span.
Distribution of customer review categories for an agent
The chosen agent performance broken down by the customer review categories for your chosen time span.
Distribution of ticket customer review categories for an agent
The tickets broken down by the customer review categories for your chosen agent and time span.
Distribution of ticket sources for an agent
The tickets broken down by sources for your chosen agent and time span.
A Native HelpDesk Dashboard App for all your Apple devices
Apple Watch: Wear your HelpDesk KPIs.
HelpDesk Metrics Everywhere!
Have your KPIs & metrics break out of your customer support dashboard app into other parts of your devices.
Lock-screen widgets on your iPhone.
Keep track of your most important customer service metrics of HelpDesk right from your iPhone lock screen.
Notification center widgets for your Mac.
Connect your HelpDesk metrics to your MacOS sidebar.
HelpDesk data driven home screens for your iOS Devices.
Native home screen widgets for your iPad & iPhone powered by data from your HelpDesk account.
Watch complications for your Apple Watch faces.
Design a custom customer support watch face using HelpDesk data.
Make Siri HelpDesk data aware!
“Hey Siri, what are my top ticket sources?"
“Email with 7,785 tickets is the top value for top ticket sources.”
Stream & share HelpDesk KPIs with other users.
Stream a customer support dashboard to other Numerics users & co-create dashboards with your team in real-time via secure iCloud sharing & collaboration with Messages.
Related Documents:
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HelpDesk Dashboard Setup Guide
A quick guide to getting started with HelpDesk dashboards in Numerics.
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Browse all HelpDesk specific Numerics documentation.
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Securely share your HelpDesk dashboards with teams using templates.
Deploy group dashboards organization-wide. Import templates using a guided wizard.
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Display real-time dashboards on Apple TV to keep team members focused on their work.
A Helpdesk Team Dashboard App for the Apple TV
Related Blog Posts:
HelpDesk Integration Specifications:
LiveChat, Inc. Support:
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