Dashboards for LiveChat
Monitor LiveChat KPIs with Numerics Dashboards on your iPhone, iPad, Mac, Apple TV and Apple Watch
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
29 pre-designed KPIs
Track responsiveness and handling time across your support team with metrics like chat ratings, agent score, chat trend distribution in unique LiveChat dashboards.
Combine metrics
Design dashboards with LiveChat KPIs side-by-side with integrated services like PipelineDeals or Intercom for support teams to track customer success metrics.
Multiple accounts
Monitor performance of different support teams by creating a dashboard of LiveChat HelpDesk accounts for at-a-glance support metrics.
LiveChat KPIs
Following are all the pre-defined LiveChat KPI dashboard widgets bundled with Numerics.
Aggregate
Bad rated chats
The total number of chats rated bad for your chosen time span.
Chat first response time trend
The trend of chat first response time plotted on a line graph for your chosen time span.
Chat rating distribution
The chat rating broken down by rating categories for your chosen time span.
Chat response time trend
The trend of chat response time plotted on a line graph for your chosen time span.
Chats
The total number of chats for your chosen time span.
Chat duration trend
The trend of chats duration plotted on a line graph for your chosen time span.
Agent
Accepting chats time
The time in seconds during which the agent had the 'accepting chats' status set for your chosen time span.
Accepting chats time rate
A gauge for the time agent had 'accepting chats' status set compared to logged in time for your chosen time span.
Agent chats
The total number of chats of an agent for your chosen time span.
Agent score
The score of an agent for your chosen time span.
Available hours
The total time an agent was available for chatting for your chosen time span.
Available hours trend
The trend of agent availability plotted on a line graph for your chosen time span.
Related Integrations
Delighted
Keep track of changes in your company’s Net Promoter Score.
Salesforce
Monitor sales pipelines, campaign performance or bring in custom data using SOQL queries.
Zendesk
Get a comprehensive summary of your customer service metrics.
Related documents:
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Securely share your LiveChat dashboards with teams using templates.
Deploy dashboards organization wide
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Display realtime dashboards on Apple TV to keep team members focused on their work.
Team Dashboard App for the Apple TV
