Helpscout Dashboards on iPhone, iPad, Apple TV and Apple Watch

Dashboards for Helpscout

Monitor Help Scout KPIs with Numerics Dashboards on your iPhone, iPad, Apple TV and Apple Watch

Help Scout is the best in class customer support and service software that focusses on increasing the efficiency of your help desk system while providing a seamless customer experience.

Helpscout Dashboards on iPhone, iPad, Apple TV and Apple Watch

Numerics business dashboard integrates with Help Scout enabling you track your customer service performance. Monitor high level Help Scout KPIs for an individual or the entire team with stats like ticket response and resolution time, handle time and customer happiness scores.

103 pre-designed KPIs

Track responsiveness and handling time across your support team with metrics like handle time, happiness score, top customer support executives in unique Help Scout dashboards.

Combine metrics

Design dashboards with Help Scout KPIs side-by-side with integrated services like PipelineDeals or Intercom for support teams to track customer success metrics.

Multiple accounts

Monitor performance of different support teams by creating a dashboard of multiple Help Scout accounts for at-a-glance support metrics.

Helpscout KPIs

Following are all the pre-defined Helpscout KPI dashboard widgets bundled with Numerics.

Personal Stats

Dashboard Visualization Type: Number

My active tickets

The total number of active tickets assigned to you for a specific mailbox.

Dashboard Visualization Type: Number

My tickets

The total number of tickets assigned to you for a specific mailbox.

Dashboard Visualization Type: Pie Chart

Ticket distribution by status

Tickets assigned to you broken down by their status for a specific mailbox.

User Stats By Mailbox

Pro
Dashboard Visualization Type: Number

Average replies to resolve conversations

The total number of replies sent to the customer by a chosen user before the conversation is resolved, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Text Label

Average resolution time

The average amount of time it takes from the time a conversation is created to the time it is resolved by a chosen user, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Text Label

Average response time

The average amount of time a customer is waiting for a response from your team, by a chosen user for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Closed conversations

The total number of conversations marked with a Closed status by a chosen user, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Conversation

The total number of active or updated support conversations by a chosen user for a specific mailbox within your chosen time span.

Overall Team Stats

Pro
Dashboard Visualization Type: Pie Chart

Distribution of customers helped by team members

The distribution of the number of customers helped by the members of your team within your chosen time span.

Dashboard Visualization Type: Pie Chart

Distribution of replies by team members

The distribution of the number of replies sent by the users of your team within your chosen time span.

Dashboard Visualization Type: Number

Overall customers helped

The total number of customers your team has replied to within your chosen time span.

Dashboard Visualization Type: Line Graph

Overall customers helped trend

A trend of customers helped plotted on a line graph within your chosen time span.

Dashboard Visualization Type: Number

Overall replies

The total number of replies sent by members of your team to customers within your chosen time span.

Team Stats By Mailbox

Pro
Dashboard Visualization Type: Number

Customers helped

The total number of customers your team has replied to for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Line Graph

Customers helped trend

Trend of customers helped for a specific mailbox plotted on a line graph within your chosen time span.

Dashboard Visualization Type: Pie Chart

Distribution of customers helped by team members

The distribution of the number of customers helped by the members of your team within your chosen time span.

Dashboard Visualization Type: Pie Chart

Distribution of replies by team members

The distribution of the number of replies sent by the users of your team for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Replies

The total number of replies sent by members of your team to customers for a specific mailbox within your chosen time span.

Overall Productivity Stats

Pro
Dashboard Visualization Type: Text Label

Average first response time

The average amount of time a customer is waiting for a first response from your team, subsequent response times are not included, within your chosen time span.

Dashboard Visualization Type: Text Label

Average handle time

The total amount of time taken to send a reply to a customer after pressing the reply button, including drafts, within your chosen time span.

Dashboard Visualization Type: Number

Average replies to resolve conversations

The total number of replies sent to the customer before the conversation is resolved within your chosen time span.

Dashboard Visualization Type: Text Label

Average resolution time

The average amount of time it takes from the time a conversation is created to the time it is resolved within your chosen time span.

Dashboard Visualization Type: Number

Average response time

The average amount of time a customer is waiting for a response from your team within your chosen time span.

Productivity Stats By Mailbox

Pro
Dashboard Visualization Type: Text Label

Average first response time

The average amount of time a customer is waiting for a first response from your team, subsequent response times are not included, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Text Label

Average handle time

The total amount of time taken to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Average replies to resolve conversations

The total number of replies sent to the customer before the conversation is resolved, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Text Label

Average resolution time

The average amount of time it takes from the time a conversation is created to the time it is resolved, for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Text Label

Average response time

The average amount of time a customer is waiting for a response from your team, for a specific mailbox within your chosen time span.

Overall Conversation Stats

Pro
Dashboard Visualization Type: Pie Chart

Conversation distribution by customers

The distribution of support conversations by the customers within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by saved replies

The distribution of support conversations by the saved replies used within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by tags

The distribution of support conversations by the tags within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by workflows

The distribution of support conversations by the workflows applied within your chosen time span.

Dashboard Visualization Type: Number

Overall conversations

The total number of active or updated support conversations within your chosen time span.

Conversation Stats By Mailbox

Pro
Dashboard Visualization Type: Pie Chart

Conversation distribution by customers

The distribution of support conversations by the customers for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by saved replies

The distribution of support conversations by the saved replies used for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by tags

The distribution of support conversations by the tags for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Pie Chart

Conversation distribution by workflows

The distribution of support conversations by the workflows applied for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Conversations

The total number of active or updated support conversations for a specific mailbox within your chosen time span.

Overall Happiness Stats

Pro
Dashboard Visualization Type: Pie Chart

Customer happiness distribution by ratings

Customer happiness score broken down by the ratings received for support responses within your chosen time span.

Dashboard Visualization Type: Number

Overall happiness score

The happiness score based on the number of ratings received for support responses within your chosen time span.

Dashboard Visualization Type: Number

Overall ratings

The total number of ratings received for support responses within your chosen time span.

Happiness Stats By Mailbox

Pro
Dashboard Visualization Type: Pie Chart

Customer happiness distribution by ratings

Customer happiness score broken down by the ratings received for support responses for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Happiness score

The happiness score based on the number of ratings received for support responses for a specific mailbox within your chosen time span.

Dashboard Visualization Type: Number

Ratings

The total number of ratings received for support responses for a specific mailbox within your chosen time span.

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