Track your helpdesk agents' performance in real-time with Numerics' Completed Tickets by Agent widget - monitor completed tickets and identify areas for improvement.
The Completed Tickets by Agent widget is a powerful tool for businesses to track their helpdesk agents' performance in real-time. This widget, designed as a Number visualization, displays the total number of completed tickets for a specific agent and time span. By monitoring this KPI on a dashboard, businesses can ensure that their agents are reaching their goals and identify areas for improvement. With Numerics, businesses can make informed decisions and take action quickly to enhance their helpdesk performance and customer satisfaction.
Benefits of Tracking Completed tickets by agent in HelpDesk customer support dashboards
As a business owner, you need to be able to track your helpdesk agents' performance in real-time. With Numerics, you can do just that using the Completed Tickets by Agent widget. This widget lets you monitor the total number of completed tickets for your chosen agent and time span. By tracking this KPI on a dashboard, you can ensure that your agents are performing at their best and identify areas for improvement. With the ability to view this information in real-time, you can make informed decisions and take action quickly to improve your helpdesk performance.
Full Integration Details:
Part of the helpdesk
Agent Widget Pack
More HelpDesk Widget Packs:
HelpDesk Integration Specifications:
Widget Templates:
20
Authentication Type:
Token based auth
Supported plans:
All
LiveChat, Inc. Support:
