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All pre-built HelpDesk KPI Widget Templates in Numerics.
Completed tickets
The total number of completed tickets for your chosen time span.
Daily new tickets
The total number of daily new tickets.
Distribution of ticket customer review categories
The tickets broken down by the customer review categories for your chosen time span.
Distribution of ticket sources
The tickets broken down by sources for your chosen time span.
Tickets by hour
An hourly distribution of new tickets for your chosen time span.
Tickets trend
The trend of tickets plotted on a line graph for your chosen time span.
Top customer review categories by tickets
The top customer review categories based on ticket ratings for your chosen time span.
Top ticket sources
The top ticket sources for your chosen time span.
Completed tickets by agent
The total number of completed tickets for your chosen agent and time span.
Daily new tickets by agent
The total number of daily new tickets for your chosen agent.
Distribution of customer review categories by overall agent ratings
The overall agent performance broken down by the customer review categories for your chosen time span.
Distribution of customer review categories for an agent
The chosen agent performance broken down by the customer review categories for your chosen time span.
Distribution of ticket customer review categories for an agent
The tickets broken down by the customer review categories for your chosen agent and time span.
Distribution of ticket sources for an agent
The tickets broken down by sources for your chosen agent and time span.
Distribution of tickets by hour for an agent
An hourly distribution of new tickets for your chosen agent and time span.
Tickets trend for an agent
The trend of tickets plotted on a line graph for your chosen agent and time span.
Top customer review categories by overall agent ratings
The top customer review categories by overall agent ratings for your chosen time span.
Top customer review categories for an agent
The top customer review categories for your chosen agent and time span.
Top ticket customer review categories for an agent
The top customer review categories based on ticket ratings for your chosen agent and time span.
Top ticket sources for an agent
The top ticket sources for your chosen agent and time span.
HelpDesk Integration Specifications:
Widget Templates:
20
Authentication Type:
Token based auth
Supported plans:
All
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