Monitor your business' customer satisfaction with Numerics' Negative Chat Rating Trend widget. Gain insights and improve agent performance.
The Negative Chat Rating Trend widget by Numerics lets businesses track the trend of negative chat ratings in real-time. The widget uses an interactive line graph to display the trend of negative chat ratings over a chosen time span, providing businesses with a clear and concise view of agent performance and customer satisfaction.
Benefits of Tracking Negative chat rating trend in LiveChat customer support dashboards
The success of a business often hinges on the satisfaction of its customers. Negative chat ratings are a key indicator of customer dissatisfaction and should be monitored closely. With Numerics' Negative Chat Rating Trend widget, businesses can track these ratings in real-time, gaining insights into agent performance and identifying areas for improvement. By keeping a watchful eye on negative chat ratings, businesses can ensure customer satisfaction remains a top priority, leading to increased loyalty and ultimately, greater success.
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