LiveChat KPI Widgets

The total number of chats rated bad for your chosen time span.

The trend of chats duration plotted on a line graph for your chosen time span.

The trend of chat first response time plotted on a line graph for your chosen time span.

The chat rating broken down by rating categories for your chosen time span.

The trend of chat response time plotted on a line graph for your chosen time span.

The trend of chats plotted on a line graph for your chosen time span.

The total number of chats for your chosen time span.

The average time in seconds the agents took to send a first reply to the customers' messages for your chosen time span.

The total number of chats in which the agents have replied to the first message sent by the customers for your chosen time span.

The total number of chats rated good for your chosen time span.

The trend of negative chat ratings plotted on a line graph for your chosen time span.

The trend of positive chat ratings plotted on a line graph for your chosen time span.

Top 5 agents ordered by chat scores for your chosen time span.

The time in seconds during which the agent had the 'accepting chats' status set for your chosen time span.

A gauge for the time agent had 'accepting chats' status set compared to logged in time for your chosen time span.

The total number of chats of an agent for your chosen time span.

The score of an agent for your chosen time span.

The total time an agent was available for chatting for your chosen time span.

The trend of agent availability plotted on a line graph for your chosen time span.

The trend of chats of an agent plotted on a line graph for your chosen time span.

The time in seconds during which the agent was chatting for your chosen time span.

A gauge for the time agent was chatting compared to logged in time for your chosen time span.

The time in seconds during which the agent was logged in for your chosen time span.

The trend of negative chat ratings of an agent plotted on a line graph for your chosen time span.

The time in seconds during which the agent had the 'not accepting chats' status set for your chosen time span.

The trend of positive chat ratings of an agent plotted on a line graph for your chosen time span.