Real-time tracking of agents' response times with the First Responses widget for LiveChat in customized dashboards with Numerics.
The First Responses widget is a Number widget that displays the total number of chats in which agents have replied to the first message sent by customers. This widget enables businesses to track and improve their customer service response times in real-time. With Numerics, users can design custom dashboards that provide real-time visibility into the quality of customer service being provided.
Benefits of Tracking First responses in LiveChat customer support dashboards
The First Responses widget is an essential tool for businesses that use LiveChat. This widget helps you keep track of your agents' response times and ensure that your customers receive prompt service. By displaying the total number of chats in which the agents have replied to the first message sent by the customers, this widget gives you real-time visibility into the quality of customer service being provided. With Numerics, you can design custom dashboards that provide you with the information you need to make informed decisions about your business.
Full Integration Details: