Track the average time it takes your agents to respond to customers' messages with Numerics' First Response Time widget.
The First Response Time widget is a number widget that displays the average time it takes for agents to respond to customers' messages. With its clear and concise tally display, you can quickly see whether your team is meeting customer service goals and improving customer satisfaction. This real-time data is vital for businesses that want to ensure their customers are receiving timely responses, and it can be easily added to a Numerics dashboard for instant access.
Benefits of Tracking First response time in LiveChat customer support dashboards
As a business owner, you know that customer satisfaction is key to success. But how do you measure it? With Numerics' First Response Time widget, you can track the average time it takes your agents to respond to customers' messages. With this real-time data at your fingertips, you can ensure that your team is meeting your customer service goals and improve customer satisfaction. Plus, with Numerics' easy-to-use dashboard, you can monitor this KPI alongside your other important metrics, giving you a comprehensive view of your business's performance.
Full Integration Details:
Part of the livechat
Aggregate Widget Pack
More LiveChat Widget Packs:
LiveChat Integration Specifications:
Widget Templates:
29
Authentication Type:
Token based auth
Supported plans:
All
LiveChat, Inc. Support:
