Average callback wait time

The average callback time a customer has been waiting for an agent in the queue. This excludes the available agents greeting.

Optimize your customer service experience with Numerics' Average Callback Wait Time widget for Zendesk Talk. Stay ahead of the game.

Track the average callback wait time for your Zendesk Talk agents with Numerics' Average Callback Wait Time widget. This Text Label widget displays the average time a customer has been waiting for an agent in the queue, giving you real-time insights into your team's performance. Stay ahead of the game and keep your customers happy by proactively adjusting your staffing levels to minimize their wait time. Optimize your customer service experience with Numerics and Zendesk Talk.

Text Label widget visualization type example

The Text Label widget visualization type in Numerics.

Benefits of Tracking Average callback wait time in Zendesk Talk customer support dashboards

Track your Zendesk Talk callback time with Numerics' Average Callback Wait Time widget. Gain insights into your team's performance and optimize your customer service experience. By having real-time access to this KPI on your dashboard, you can proactively adjust your staffing levels to minimize your customer's wait time. With Numerics, you can stay ahead of the game and keep your customers happy.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk