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Zendesk Talk Dashboard

Track & share your Zendesk Talk KPIs in real-time with the Numerics dashboard app for your iPhone, iPad, Mac, Apple TV and Apple Watch.

Book a Demo

Download Numerics on the App Store

Numerics integrates with Zendesk Talk enabling you to visualize the efficiency of your brand or company's customer phone support experience.

With Numerics, you never lose sight of how your agents are performing. Now focus on the KPIs that matter most and make data-driven decisions anywhere, every time!

Zendesk Talk for voice is cloud-based call center software built right into Zendesk Support.

46

Pre-built Zendesk Talk KPI Templates.

Easy-to-use widget templates that serve as the building blocks to customizing your Zendesk Talk dashboard.

46

Pre-built Zendesk Talk KPI Templates.

Easy-to-use widget templates that serve as the building blocks to customizing your Zendesk Talk dashboard.

Easy custom customer support dashboard design.

Connect with your Zendesk Talk account and create your own dashboards in minutes. No coding or training is required.

Easy custom customer support dashboard design.

Connect with your Zendesk Talk account and create your own dashboards in minutes. No coding or training is required.

Easy custom customer support dashboard design.

Connect with your Zendesk Talk account and create your own dashboards in minutes. No coding or training is required.

Secure, direct device-to-Zendesk Talk connections.

The only Zendesk Talk Dashboard tool on the planet that does not replicate your data and connects to the Zendesk Talk servers directly from your devices. No intermediary cloud servers, secure by design.

Secure, direct device-to-Zendesk Talk connections.

The only Zendesk Talk Dashboard tool on the planet that does not replicate your data and connects to the Zendesk Talk servers directly from your devices. No intermediary cloud servers, secure by design.

Secure, direct device-to-Zendesk Talk connections.

The only Zendesk Talk Dashboard tool on the planet that does not replicate your data and connects to the Zendesk Talk servers directly from your devices. No intermediary cloud servers, secure by design.

KPIs & Key Metrics for Zendesk Talk Dashboards

Build live customer support dashboards using the pre-designed ActiveCampaign dashboard widgets or KPI templates listed below.

Basic Account

Average call duration

The average time of call across all calls.

Average queue wait time

The average time a caller spent in queue waiting to be routed to an agent.

Average wrap up time

The average wrap-up time across all calls.

Maximum calls waiting

The maximum number of calls waiting for agents in the queue, including caller on the line and callback requests.

Maximum queue wait time

The maximum time caller spent in queue waiting to be routed to an agent.

Total call duration

The total duration of all calls.

Full Zendesk Talk Basic Account Widget Pack

Advanced Account

Average callback wait time

The average callback time a customer has been waiting for an agent in the queue. This excludes the available agents greeting.

Average hold time

The average time a caller spent on hold per call.

Average time to answer

The average time between system answering a call and customer being connected with an agent. This includes greetings and other recordings played.

Total abandoned calls

The total number of calls where the customer hung up while waiting in queue.

Total callback calls

The total number of successful and unsuccessful callback requests.

Total calls exceeding queue wait time

The total number of calls sent to voicemail after exceeding the max wait time in the queue.

Full Zendesk Talk Advanced Account Widget Pack

Queue

Average wait time

The average wait time for all callers who are waiting for an available agent.

Longest wait time

The longest wait time for any caller in the queue.

Total agents online

The current number of agents online.

Total callbacks waiting

The current number of callers in the callback queue waiting for the next available agent.

Total calls waiting

The current number of callers in the queue waiting for the next available agent.

Web Widget callbacks waiting

The current number of callback requests from a Web Widget in the queue waiting for the next available agent.

Advanced Agents

Average accepted transfers

The average number of transfers accepted by agents.

Average available time

The average time agents were available to answer calls and set to online. Does not include time on calls or in wrap-up mode.

Average away time

The average time agents status was set to away.

Average calls accepted

The average number of calls accepted by agents.

Average calls denied

The average number of calls denied by agents.

Average calls missed

The average number of calls missed by agents.

Full Zendesk Talk Advanced Agents Widget Pack

Basic Agents

Total accepted calls

The total number of calls accepted by agents.

Total denied calls

The total number of calls denied by agents.

Total missed calls

The total number of calls missed by agents.

Total talk time

The total talk time across all calls (excludes hold time and consultation).

Total wrap-up time

The total wrap-up time across all calls.

A Native Zendesk Talk Dashboard App for all your Apple devices

Mac: The Zendesk Talk powered, live dashboard app for your primary productivity device.

iPhone: Full-featured Zendesk Talk mobile dashboards on the go.

iPad: Zendesk Talk performance data visualizations, fine-tuned for the full iPad Pro experience.

Apple Watch: Wear your Zendesk Talk KPIs.

Apple TV: Big screen Zendesk Talk dashboards for your office walls.

Zendesk Talk Metrics Everywhere!

Have your KPIs & metrics break out of your customer support dashboard app into other parts of your devices.

Lock-screen widgets on your iPhone.

Keep track of your most important customer service metrics of Zendesk Talk right from your iPhone lock screen.

Notification center widgets for your Mac.

Connect your Zendesk Talk metrics to your MacOS sidebar.

Zendesk Talk data driven home screens for your iOS Devices.

Native home screen widgets for your iPad & iPhone powered by data from your Zendesk Talk account.

Watch complications for your Apple Watch faces.

Design a custom customer support watch face using Zendesk Talk data.

Make Siri Zendesk Talk data aware!

"Hey Siri, what is the number of available agents?"

The value of number of available agents is 47 agents

Stream & share Zendesk Talk KPIs with other users.

Stream a customer support dashboard to other Numerics users & co-create dashboards with your team in real-time via secure iCloud sharing & collaboration with Messages.

See All Numerics Features

Related Documents:

Zendesk Talk

Numerics documentation for the Zendesk Talk Integration

Zendesk Talk KPI Widgets

All pre-built Zendesk Talk KPI Widget Templates in Numerics.

Related Blog Posts:

Zendesk Talk Integration Specifications:

Authentication Type:

Basic Auth

Supported plans:

All

Zendesk Inc. Support:

Zendesk Talk Support

Get Zendesk Talk

Zendesk Talk on Twitter

Zendesk Talk on Linkedin

Zendesk Talk on YouTube

Users ❤️ Numerics

Users ❤️ Numerics

Customer Spotlight

Phil Steadman, VP of Operations - Ajax Mazda explains how they use Numerics across their 5 dealerships in Ontario, Canada.

Read the full story

Reviews from the App Store:

Reviews from the App Store:

A vital app for all businesses

I run a startup company and Numerics is vital for me to keep track of all business related statistics such as webpage analytics, Facebook and Twitter followers - even internal performance indicators from Google docs.

Tomas Ahlström

Sweden

Excellent!!!

One of the best tools for marketers!!! La aplicación es excelente y me ayuda para ver cómo van los números en mi comunidad.

KreatikOz

United States

Spectacular

The best implementation of just about every form of statistical data any tech could hope for. Love it!

Not a wb

United States

Best ever!

Best dashboard app ever = fast, easy & affordable!

Zipfelmuetze

Switzerland

Absolutely love it

Highly recommended, super easy, and a good set of integrations. Alot of other dashboard solutions are too costly as a small business owner, this was the perfect fit.

Rod Alberta

Canada

Finally!!

Finally a good native monitoring app.

JustATaylor

Australia

A vital app for all businesses

I run a startup company and Numerics is vital for me to keep track of all business related statistics such as webpage analytics, Facebook and Twitter followers - even internal performance indicators from Google docs.

Tomas Ahlström

Sweden

Absolutely love it

Highly recommended, super easy, and a good set of integrations. Alot of other dashboard solutions are too costly as a small business owner, this was the perfect fit.

Rod Alberta

Canada

Best ever!

Best dashboard app ever = fast, easy & affordable!

Zipfelmuetze

Switzerland

Spectacular

The best implementation of just about every form of statistical data any tech could hope for. Love it!

Not a wb

United States

Excellent!!!

One of the best tools for marketers!!! La aplicación es excelente y me ayuda para ver cómo van los números en mi comunidad.

KreatikOz

United States

Finally!!

Finally a good native monitoring app.

JustATaylor

Australia

A vital app for all businesses

I run a startup company and Numerics is vital for me to keep track of all business related statistics such as webpage analytics, Facebook and Twitter followers - even internal performance indicators from Google docs.

Tomas Ahlström

Sweden

Spectacular

The best implementation of just about every form of statistical data any tech could hope for. Love it!

Not a wb

United States

Absolutely love it

Highly recommended, super easy, and a good set of integrations. Alot of other dashboard solutions are too costly as a small business owner, this was the perfect fit.

Rod Alberta

Canada

Excellent!!!

One of the best tools for marketers!!! La aplicación es excelente y me ayuda para ver cómo van los números en mi comunidad.

KreatikOz

United States

Best ever!

Best dashboard app ever = fast, easy & affordable!

Zipfelmuetze

Switzerland

Finally!!

Finally a good native monitoring app.

JustATaylor

Australia

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the Mac App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store