Track the average hold time for Zendesk Talk with the Numerics Business Dashboard app. Make informed decisions and improve customer satisfaction.
The Numerics Business Dashboard app's "Average hold time" widget is a text label that displays the average amount of time a caller spent on hold per call. With this widget, you can stay on top of this critical KPI in real-time, allowing you to identify trends and respond to issues proactively. The "Average hold time" widget is just one of the many visualizations available in Numerics that can help you track and improve key metrics for your business.
Benefits of Tracking Average hold time in Zendesk Talk customer support dashboards
With the Numerics Business Dashboard app text widget for Zendesk Talk, you can stay on top of your average hold time with ease. No more waiting for reports - see the real-time value of this KPI at all times. This lets you make informed decisions quickly, allowing you to identify trends and respond to issues proactively. By tracking this KPI, you can improve customer satisfaction and ensure that your agents are providing the best possible experience to your customers.
Full Integration Details:
Part of the zendesk talk
Advanced Account Widget Pack
More Zendesk Talk Widget Packs:
Zendesk Talk Integration Specifications:
Widget Templates:
46
Authentication Type:
Basic Auth
Supported plans:
All
