Average time to answer
The average time between system answering a call and customer being connected with an agent. This includes greetings and other recordings played.
Track your Zendesk Talk call center's performance with the Average Time to Answer widget in Numerics. Get real-time insights now!
Track the performance of your Zendesk Talk call center with Numerics' Average Time to Answer widget. This essential KPI tracking tool provides real-time insights into the average time between a call being answered by the system and the customer being connected to an agent, including any recordings played. The widget, a Text Label, is designed to focus on the key data point and provide easy-to-read information at a glance.
Benefits of Tracking Average time to answer in Zendesk Talk customer support dashboards
The average time to answer widget in Numerics is an essential KPI tracking tool for Zendesk Talk users. It enables users to gain real-time insights into their call center's performance and make data-driven decisions. With this widget, users can track the average time between a call being answered by the system and the customer being connected to an agent, including any recordings played. Being aware of this KPI and its real-time value at all times is crucial to improving customer satisfaction and ensuring that calls are answered in a timely manner.
Full Integration Details:
Part of the zendesk talk
Advanced Account Widget Pack
More Zendesk Talk Widget Packs:
Zendesk Talk Integration Specifications:
Widget Templates:
46
Authentication Type:
Basic Auth
Supported plans:
All
