Help Scout Dashboard
Track & share your Help Scout KPIs in real-time with the Numerics dashboard app for your iPhone, iPad, Mac, Apple TV and Apple Watch.
Numerics integrates with Help Scout to let you create dashboards that visualize important customer success metrics like customer happiness scores, response times, knowledge base performance and more. It also lets you combine business metrics from WooCommerce, Jira Cloud, Google Analytics, Google Sheets & a variety of tools in your tech stack - into a unified, customer support dashboard that is glanceable and easy to understand.
With Numerics, track customer success metrics so you never lose sight of how your help desk, knowledge base and live chat are performing. Now focus on the KPIs that matter most and make data-driven decisions to your customer support strategy anywhere, every time!
Help Scout is a dedicated customer support platform empowering 12,000+ customer facing support teams around the world from small businesses to high-growth startups and non-profits. Built to deliver best-in-class customer service, Help Scout provides an email and live chat based customer support platform for customer service professionals. Their knowledge-based tool delivers help content right where customers need it - all within one powerful solution.
KPIs & Key Metrics for Help Scout Dashboards
Build live customer support dashboards using the pre-designed ActiveCampaign dashboard widgets or KPI templates listed below.
Personal Help Scout KPIs
Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.
User By Help Scout Mailbox
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
Support Team By Help Scout Mailbox
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.
Overall Company Help Desk KPIs
Improve customer support KPIs and metrics with dashboards designed with Help Scout data.
Company By Mailbox
Monitor company customer support data for a specific mailbox in a Help Scout dashboard.
Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.
Productivity By Mailbox
Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.
Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.
Conversation By Mailbox
Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.
Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.
Knowledge base KPIs
Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.
Customer Success Metrics By Mailbox
Track customer happiness KPIs for on a Help Scout dashboard.
Track chat performance KPIs and metrics in a Help Scout dashboard.
Monitor progress of support professionals with metrics and KPIs from Help Scout data for phone calls.
A Native Help Scout Dashboard App for all your Apple devices
Help Scout Metrics Everywhere!
Have your KPIs & metrics break out of your customer support dashboard app into other parts of your devices.
Lock-screen widgets on your iPhone.
Keep track of your most important customer service metrics of Help Scout right from your iPhone lock screen.
Notification center widgets for your Mac.
Connect your Help Scout metrics to your MacOS sidebar.
Help Scout data driven home screens for your iOS Devices.
Native home screen widgets for your iPad & iPhone powered by data from your Help Scout account.
Watch complications for your Apple Watch faces.
Design a custom customer support watch face using Help Scout data.
Make Siri Help Scout data aware!
"Hey Siri, what's the status of missed chats today?"
Missed chats status for the Acme One Support team is at 20% with a value of 109 chats out of 520.
Stream & share Help Scout KPIs with other users.
Stream a customer support dashboard to other Numerics users & co-create dashboards with your team in real-time via secure iCloud sharing & collaboration with Messages.
Related Blog Posts:
Phil Steadman, VP of Operations - Ajax Mazda explains how they use Numerics across their 5 dealerships in Ontario, Canada.