Average response time
The average amount of time a customer is waiting for a response from your team, by a chosen user for a specific Help Scout mailbox within your chosen time span.
Track the average response time of a user for a Help Scout mailbox with Numerics' "Average response time" widget.
The "Average response time" widget for Help Scout on Numerics empowers you to track the amount of time a customer is waiting for a response from your team. The clear and concise text label visualization keeps you up-to-date with real-time data on the average response time for a chosen user, within a specific Help Scout mailbox. With Numerics' "Average response time" widget, you can easily monitor and analyze the response times of your team members, enabling you to make informed decisions and improve your customer service.
Benefits of Tracking Average response time in Help Scout customer support dashboards
Tracking the average response time of a specific user for a Help Scout mailbox is crucial to managing customer support effectively. Numerics' "Average response time" widget empowers you to stay on top of customer queries by providing real-time data on how long customers are waiting for a response. With Numerics, you can easily monitor and analyze the response times of your team members, enabling you to make informed decisions and improve your customer service.
Full Integration Details:
Part of the help scout
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
