Percentage of answers found

The percentage of views where the customer viewed an article on your specified docs website and didn't contact support within your chosen time span.

Track the percentage of answers found by customers in your help center with Numerics' native KPI widget for Help Scout.

The Percentage of Answers Found widget is a Number type widget that displays the percentage of views where customers viewed an article on your specified docs website and didn't contact support within your chosen time span. This KPI provides a quick and easy way to track how well your help center is performing, allowing you to keep an eye on how effectively your customers are finding the help they need. With real-time updates on this widget, you can quickly assess if your help center is meeting the needs of your customers.

Number tally widget visualization type example
Number tally widget visualization type example
Number tally widget visualization type example

The Number widget visualization type in Numerics.

The Number widget visualization type in Numerics.

Benefits of Tracking Percentage of answers found in Help Scout customer support dashboards

Track the percentage of answers found by your customers using Numerics' native KPI widgets. With real-time updates on this widget, you can keep an eye on how well your help center is performing at a glance. A high percentage of answers found indicates that your customers are finding the help they need with ease, reducing the burden on your support team and increasing customer satisfaction. With Numerics' customizable dashboard, you can easily track this KPI alongside other important metrics to get a complete picture of your help center's performance. Empower your team with the insights they need to deliver exceptional customer experiences with Numerics' native KPI widgets.

Part of the help scout

Knowledge base KPIs Widget Pack

Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.

More Help Scout Widget Packs:

ActiveCampaign Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the Mac App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store

Get Numerics

Get started with your custom KPI dashboards for FREE!

Numerics icon
Made for Mac, iPad, iPhone, Apple Watch & Apple TV.
Download Numerics on the App Store