Track the percentage of answers found by customers in your help center with Numerics' native KPI widget for Help Scout.
The Percentage of Answers Found widget is a Number type widget that displays the percentage of views where customers viewed an article on your specified docs website and didn't contact support within your chosen time span. This KPI provides a quick and easy way to track how well your help center is performing, allowing you to keep an eye on how effectively your customers are finding the help they need. With real-time updates on this widget, you can quickly assess if your help center is meeting the needs of your customers.
Benefits of Tracking Percentage of answers found in Help Scout customer support dashboards
Track the percentage of answers found by your customers using Numerics' native KPI widgets. With real-time updates on this widget, you can keep an eye on how well your help center is performing at a glance. A high percentage of answers found indicates that your customers are finding the help they need with ease, reducing the burden on your support team and increasing customer satisfaction. With Numerics' customizable dashboard, you can easily track this KPI alongside other important metrics to get a complete picture of your help center's performance. Empower your team with the insights they need to deliver exceptional customer experiences with Numerics' native KPI widgets.
Full Integration Details:
Part of the help scout
Knowledge base KPIs Widget Pack
Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.