Optimize support workflows with the Conversation Distribution by Workflows Pie Chart widget in Numerics for Help Scout.
Help Scout conversations can be distributed in multiple workflows, and it's important to monitor their distribution to ensure that support requests are efficiently handled. The Conversation Distribution by Workflows widget in Numerics presents a pie chart that shows the distribution of conversations across different workflows applied to a specific mailbox. With this pie chart, you can quickly see the percentage of conversations in each workflow and take appropriate action to optimize your team's workflow and improve your support efficiency.
Benefits of Tracking Conversation distribution by workflows in Help Scout customer support dashboards
With Numerics, tracking KPIs has never been easier. Imagine having a real-time snapshot of the key metrics that matter to your business, all in one place. The gauge widget provides a linear visualization of your KPIs with displays for current and target values. You can keep a watchful eye on your progress and easily identify trends, anomalies, and areas that need attention, all in real-time. The countdown timer widget provides an intelligent count-up or count-down display that adapts to the time span, giving you a clear picture of how much time is left to hit your target. With Numerics, you can stay informed, make informed decisions, and take timely action to drive your business forward.
Full Integration Details:
Part of the help scout
Conversation By Mailbox Widget Pack
Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.
More Help Scout Widget Packs:
Personal Help Scout KPIs Widget Pack
Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
Support Team By Help Scout Mailbox Widget Pack
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.
Overall Company Help Desk KPIs Widget Pack
Improve customer support KPIs and metrics with dashboards designed with Help Scout data.
Company By Mailbox Widget Pack
Monitor company customer support data for a specific mailbox in a Help Scout dashboard.
Overall Productivity Widget Pack
Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.
Productivity By Mailbox Widget Pack
Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.
Overall Conversation Widget Pack
Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.
Overall Happiness Widget Pack
Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.
Knowledge base KPIs Widget Pack
Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.
Customer Success Metrics By Mailbox Widget Pack
Track customer happiness KPIs for on a Help Scout dashboard.