Maximum calls waiting

The maximum number of calls waiting for agents in the queue, including caller on the line and callback requests.

Monitor Zendesk Talk queue performance with Numerics' Maximum Calls Waiting widget. Make informed decisions from real-time updates.

The Maximum Calls Waiting widget is a Number widget that enables users to monitor the maximum number of calls waiting for agents in the Zendesk Talk queue. With this widget, users can quickly gauge the load on their call center and make informed decisions to optimize call center performance. The widget's numeric tally display, along with the optional change indicator, provides real-time updates that help users stay on top of their call center operations.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking Maximum calls waiting in Zendesk Talk customer support dashboards

This widget is essential for tracking key performance indicators (KPIs) and making informed business decisions. With the number widget, users can easily see real-time updates on the specific KPIs that matter most to their business. By having this information at their fingertips, users can quickly identify trends, spot potential issues, and take action to optimize performance. With Numerics, users don't have to sift through endless spreadsheets or wait for reports to be generated. Instead, they have access to the data they need, when they need it, all in one place. This allows for faster, more informed decision-making, leading to improved business outcomes.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk