Average available time

The average time agents were available to answer calls and set to online. Does not include time on calls or in wrap-up mode.

Track Zendesk Talk agents' availability with Numerics' Advanced Agents widget. Stay on top of KPIs and improve customer satisfaction.

With Numerics' Advanced Agents widget, keep track of your Zendesk Talk agents' availability and ensure they're available when your customers need them most. The widget's large text label displays the average time agents were available to answer calls and set to online, allowing you to monitor this key performance indicator in real-time. With Numerics' customizable dashboard, you can focus on the KPIs that matter most to your business, helping you achieve your goals faster.

Text Label widget visualization type example

The Text Label widget visualization type in Numerics.

Benefits of Tracking Average available time in Zendesk Talk customer support dashboards

Keeping track of your Zendesk Talk agents' availability can be challenging, but with Numerics' Advanced Agents widget, you can stay on top of your KPIs in real-time. The widget lets you know the average time agents were available to answer calls and set to online. By tracking this KPI, you can make sure your agents are available when your customers need them most, leading to better customer satisfaction. With Numerics' real-time dashboard, you can have peace of mind knowing that you're always aware of your agents' availability, helping you achieve your business goals faster.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk