Average wait time

The average wait time for all callers who are waiting for an available agent.

Get real-time insights into caller experience with the Numerics Queue widget for Zendesk Talk - track and analyze wait times with ease.

The Numerics Queue widget for Zendesk Talk provides real-time insights into caller experience, allowing businesses to track and analyze the average wait time of their callers. This Text Label widget type is a simple yet powerful way to keep an eye on this crucial KPI, making it easy to optimize team performance and improve customer satisfaction. With Numerics, businesses can stay ahead of the curve and elevate their customer service to the next level.

Text Label widget visualization type example

The Text Label widget visualization type in Numerics.

Benefits of Tracking Average wait time in Zendesk Talk customer support dashboards

Knowing the average wait time for Zendesk Talk callers is crucial to the success of any customer service team. The Numerics Queue widget provides real-time insights into caller experience, allowing users to track and analyze wait times with ease. By staying informed of this KPI, businesses can optimize their team's performance, improve customer satisfaction, and make data-driven decisions to enhance their customer service capabilities. With Numerics, businesses can stay ahead of the curve and elevate their customer service to the next level.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk