Maximum queue wait time
The maximum time caller spent in queue waiting to be routed to an agent.
Track maximum wait time in Zendesk Talk queues in real-time with Numerics' text label widget. Make data-driven decisions for top-notch support.
The Maximum Queue Wait Time widget in Numerics for Zendesk Talk is a text label widget that lets you track the time that callers spend waiting in a queue to be routed to an agent. With this key performance indicator displayed in real-time, you can make data-driven decisions to improve your team's performance and provide top-notch support to your customers.
Benefits of Tracking Maximum queue wait time in Zendesk Talk customer support dashboards
When it comes to running a successful customer support operation, the ability to track performance is crucial. With Numerics for Zendesk Talk, you can monitor wait times in real time and use the Maximum Queue Wait Time widget to stay ahead of the curve. By keeping an eye on this key performance indicator, you can ensure that your customers are receiving the best experience possible. With Numerics dashboards, you'll have the power to make data-driven decisions and provide top-notch support to your customers every time.
Full Integration Details:
Part of the zendesk talk
Basic Account Widget Pack
More Zendesk Talk Widget Packs:
Zendesk Talk Integration Specifications:
Widget Templates:
46
Authentication Type:
Basic Auth
Supported plans:
All
