Track agent performance in real-time with Numerics' Average Calls widget for Zendesk Talk. Increase efficiency and customer satisfaction.
Introducing the Average Calls widget for Zendesk Talk by Numerics! This widget lets you track the average number of calls accepted by your agents in real-time. With this KPI at your fingertips, you can make informed decisions about staffing and training to improve efficiency and customer satisfaction. The widget's large numeric tally display and optional change indicator make it easy to quickly identify areas for improvement. Try it out today and see the difference it can make in your call center's performance!
Benefits of Tracking Average calls accepted in Zendesk Talk customer support dashboards
The success of a call center is highly dependent on the performance of its agents. With Numerics' Average Calls widget, managers can easily track how many calls each agent is accepting on average and identify areas for improvement in real-time. This empowers managers to make informed decisions about staffing and training to improve efficiency and ultimately, customer satisfaction. By having this data at their fingertips, call center managers can ensure their team is providing top-notch service to customers around the clock.
Full Integration Details: