Total hold time

The total hold time across all calls.

Track total hold time across all calls with the Zendesk Talk widget. Optimize your support team's performance in real-time with Numerics.

Track your Zendesk Talk customer support performance in real-time with the Total Hold Time widget. This Text Label widget shows the total amount of time your customers spend on hold across all calls, giving you full visibility into your support team's efficiency. Optimize your team's performance and improve your customer experience with insights from the Total Hold Time widget on your Numerics dashboard.

Text Label widget visualization type example

The Text Label widget visualization type in Numerics.

Benefits of Tracking Total hold time in Zendesk Talk customer support dashboards

This widget lets you track the total hold time across all calls in real-time, giving you complete visibility into your customer support operations. With this information, you can optimize your support team's performance, identify areas where improvements can be made, and make data-driven decisions to improve your customer experience. Keep an eye on the Total Hold Time widget on your Numerics dashboard to ensure that your support team is meeting your customers' needs in a timely and efficient manner.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk