Average calls on hold

The average number of calls put on hold by agents.

Optimize staffing and improve customer service by tracking average calls on hold in real-time with the Zendesk Talk widget.

Track the average number of calls on hold with the Numerics Zendesk Talk Number widget. Stay on top of this important KPI in real-time with a live value displayed on the dashboard. Optimize staffing and improve customer service by making informed decisions and taking proactive steps to reduce wait times. The Numerics dashboard is exclusively designed for iOS, iPadOS, MacOS, Apple WatchOS & Apple tvOS and offers native, secure, and scalable connections to data sources.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking Average calls on hold in Zendesk Talk customer support dashboards

By tracking the average number of calls on hold with Numerics' Zendesk Talk widget, businesses can optimize staffing and improve customer service. With a number widget displaying the live value on the dashboard, businesses can stay on top of this important KPI in real-time. With this information at their fingertips, businesses can make informed decisions and take proactive steps to reduce wait times, leading to increased customer satisfaction and loyalty.

Full Integration Details:

Zendesk Talk Dashboards

Part of the zendesk talk