Real-time visibility into the number of calls on hold in Zendesk Talk. Optimize call center efficiency and improve customer satisfaction.
The Total Calls on Hold widget in Numerics for Zendesk Talk provides real-time visibility into the number of calls on hold. With a number visualization, this widget allows call center managers to easily monitor and optimize one of the key KPIs for their business. Identify bottlenecks and ensure customers are not waiting on hold for long periods by keeping track of this essential metric, available at your fingertips with Numerics.
Benefits of Tracking Total calls on hold in Zendesk Talk customer support dashboards
The Total Calls on Hold widget in Numerics for Zendesk Talk gives you real-time visibility into the number of calls your agents have put on hold. Keeping track of this KPI can help you identify bottlenecks and ensure that your customers are not kept waiting for long periods. By having this information at your fingertips, you can quickly take action to optimize your call center's efficiency and improve customer satisfaction. With Numerics, you can easily create a dashboard that highlights this important metric and monitor it in real-time, no matter where you are.
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