Missed chats
The total number of chat conversations that were not accepted and the customer's question was moved to email within your chosen time span.
Monitor missed Help Scout chats and optimize response times. Stay proactive with real-time insights in Numerics dashboards.
The "Missed Chats" widget for Help Scout users is a Number widget that provides real-time insights into the number of chat conversations that were not accepted and were moved to email within the chosen time span. Monitor the total number of missed chat conversations and optimize your chat response times to ensure that your team is always providing the best possible customer experience. With Numerics, stay proactive and address potential customer service issues before they escalate.
Benefits of Tracking Missed chats in Help Scout customer support dashboards
Stay on top of your customer service game with Numerics' Missed Chats widget for Help Scout. Get real-time insights into the number of missed chat conversations and optimize your chat response times. With Numerics, you can stay proactive and address potential customer service issues before they escalate. Keep your finger on the pulse of your customer service KPIs and ensure that your team is always providing the best possible customer experience.
Full Integration Details:
Part of the help scout
Chat KPIs Widget Pack
Track chat performance KPIs and metrics in a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
