Missed chats status
The total number of chat conversations that were not accepted compared to the total number of chats within your chosen time span.
Real-time tracking of missed chats with the Missed Chats Status gauge widget for Help Scout on Numerics dashboards.
The Missed Chats Status widget from Numerics' Chat KPIs pack for Help Scout offers a linear gauge visualization, providing real-time tracking of chat conversations that were not accepted. This KPI is crucial for businesses looking to enhance their customer experience. By having this information at your fingertips on a Numerics dashboard, you can quickly identify trends and take proactive measures to reduce missed chats.
Benefits of Tracking Missed chats status in Help Scout customer support dashboards
The Missed Chats Status widget from Numerics' Chat KPIs pack for Help Scout offers real-time tracking of chat conversations that were not accepted. This KPI is crucial for businesses looking to enhance their customer experience. By having this information at your fingertips on a Numerics dashboard, you can quickly identify trends and take proactive measures to reduce missed chats. With direct, secure connections from your device to the data sources, Numerics ensures that your KPIs are always up-to-date and accurate, giving you the confidence to make informed decisions based on real-time insights.
Full Integration Details:
Part of the help scout
Chat KPIs Widget Pack
Track chat performance KPIs and metrics in a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
