Response time
The average amount of time a customer spends waiting for a reply between chat messages within your chosen time span.
Track response time and optimize your team's performance with Numerics' Help Scout Chat KPIs widget. Stay ahead of customer support.
Help Scout's response time is critical to keeping customers satisfied. With Numerics' Response Time widget, you can track your team's chat response time in real-time. The widget provides an average time a customer spends waiting for a reply between chat messages within your chosen time span. Numerics' Response Time widget is a Number visualization type that allows you to monitor and optimize your team's chat performance, ensuring your customers receive prompt and efficient customer support.
Benefits of Tracking Response time in Help Scout customer support dashboards
As a business owner, you know the importance of providing prompt customer support. With Numerics' Help Scout Chat KPIs widget, you can track your team's response time and optimize their performance in real-time. The Response Time widget enables you to monitor the average amount of time customers spend waiting for a reply between chat messages. With this widget, you can identify bottlenecks and make data-driven decisions to improve your team's productivity and customer satisfaction. Stay on top of your customer support game with Numerics' Response Time widget.
Full Integration Details:
Part of the help scout
Chat KPIs Widget Pack
Track chat performance KPIs and metrics in a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
