Wait time
The average amount of time visitors waited between initiating the chat and your team member accepting or being assigned to it, excluding missed chats, within your chosen time span.
Track the average time visitors wait for a response in your chat with the Help Scout Wait Time widget on Numerics.
The Help Scout Wait Time widget on Numerics is a Number widget that displays the average time visitors wait for a response in your chat. With real-time updates and easy-to-read visualizations, you'll have a clear understanding of your customer support performance. By tracking wait times, you can identify bottlenecks and make data-driven decisions to improve response time and keep your customers happy.
Benefits of Tracking Wait time in Help Scout customer support dashboards
The Help Scout Wait Time widget on Numerics helps you stay on top of your customer support performance. By tracking the average amount of time visitors wait for a response, you can identify bottlenecks and make data-driven decisions to improve response time. With real-time updates and easy-to-read visualizations, you'll always have the information you need to keep your customers happy and your support team running smoothly. Plus, with Numerics' secure and scalable design, you can trust that your data is always safe and accessible.
Full Integration Details:
Part of the help scout
Chat KPIs Widget Pack
Track chat performance KPIs and metrics in a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
