Percentage of conversations resolved on first reply
The percentage of conversations that are resolved after one reply within your chosen time span.
Track your team's responsiveness to customer inquiries with Numerics' Percentage of Conversations Resolved on First Reply widget.
The Percentage of Conversations Resolved on First Reply widget in Numerics is a Number widget that lets businesses track their team's responsiveness to customer inquiries. With a quick glance, users can monitor the real-time value of the percentage of conversations resolved after one reply within their chosen time span. This KPI is crucial for businesses to ensure that their team is meeting customer service goals. Numerics' live dashboard allows businesses to make data-driven decisions and stay ahead of the competition.
Benefits of Tracking Percentage of conversations resolved on first reply in Help Scout customer support dashboards
The Percentage of Conversations Resolved on First Reply widget in Numerics helps businesses track their team's responsiveness to customer inquiries. When you track this KPI using a live dashboard, you can monitor the real-time value of the percentage of conversations resolved after one reply within your chosen time span. By keeping an eye on this metric, you can ensure that your team is meeting your customer service goals, and make adjustments when necessary to stay ahead of the competition. With Numerics, businesses can stay on top of their KPIs in real-time and make data-driven decisions to improve their overall productivity.
Full Integration Details:
Part of the help scout
Overall Productivity Widget Pack
Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
