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Numerics

Help Scout

Productivity By Mailbox

Percentage of conversations resolved on first reply

The percentage of conversations that are resolved after one reply, for a specific mailbox within your chosen time span.

Track your support KPIs in real-time with Numerics' "Percentage of conversations resolved on first reply" widget for Help Scout.

Track the percentage of conversations resolved on first reply with Numerics' "Percentage of conversations resolved on first reply" widget. The widget type is a Number display, and it allows you to monitor the percentage of customer conversations that are resolved after just one reply. With this information, you can optimize your support process and ensure that customer satisfaction remains high.

Number tally widget visualization type example

The Number widget visualization type in Numerics.

Benefits of Tracking Percentage of conversations resolved on first reply in Help Scout customer support dashboards

Do you want to improve your support process and increase customer satisfaction? Numerics’ “Percentage of conversations resolved on first reply” widget can help you track your support KPIs in real-time. With its number display, you can easily see the percentage of conversations that are resolved after just one reply. Knowing this information at all times can help you optimize your support process and ensure that customer satisfaction remains high.

Full Integration Details:

Help Scout Dashboards

Part of the help scout

Productivity By Mailbox Widget Pack

Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.

See all widgets in this pack

More Help Scout Widget Packs:

Personal Help Scout KPIs Widget Pack

Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.

User By Help Scout Mailbox Widget Pack

Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.

Support Team By Help Scout Mailbox Widget Pack

Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.

Overall Company Help Desk KPIs Widget Pack

Improve customer support KPIs and metrics with dashboards designed with Help Scout data.

Company By Mailbox Widget Pack

Monitor company customer support data for a specific mailbox in a Help Scout dashboard.

Overall Productivity Widget Pack

Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.

Overall Conversation Widget Pack

Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.

Conversation By Mailbox Widget Pack

Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.

Overall Happiness Widget Pack

Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.

Knowledge base KPIs Widget Pack

Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.

Customer Success Metrics By Mailbox Widget Pack

Track customer happiness KPIs for on a Help Scout dashboard.

Chat KPIs Widget Pack

Track chat performance KPIs and metrics in a Help Scout dashboard.

Phone KPIs Widget Pack

Monitor progress of support professionals with metrics and KPIs from Help Scout data for phone calls.

Help Scout Integration Specifications:

Widget Templates:

147

Authentication Type:

OAuth

Supported plans:

All

API Rate limit:

10 Requests every 5 seconds

Based on the official Help Scout API limits.

Help Scout, PBC Support:

Help Scout Support

Numerics at Help Scout

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Get started with your custom KPI dashboards for FREE!

Made for Mac, iPad, iPhone, Apple Watch & Apple TV.

Get Numerics

Get started with your custom KPI dashboards for FREE!

Get Numerics

Get started with your custom KPI dashboards for FREE!