Help Scout's Resolved on First Reply widget in Numerics lets you track resolved conversations in real-time, boosting productivity.
The Resolved on First Reply widget for Help Scout in Numerics lets you track the number of conversations that are resolved after the first reply, all in real-time. As a Number widget, it displays a large numeric tally with an optional change indicator. Stay on top of your customer service game and boost productivity with this widget, designed to help you make informed decisions and achieve your goals faster.
Benefits of Tracking Resolved on first reply in Help Scout customer support dashboards
With the Resolved on First Reply widget for Help Scout, Numerics lets you track the number of conversations that are resolved after the first reply for a specific mailbox in real-time. Being aware of this KPI at all times can help you boost productivity and stay on top of your customer service game. With Numerics, you can design custom dashboards that present this information to you in a clear and concise manner, so you can make informed decisions and achieve your goals faster.
Full Integration Details:
Part of the help scout
Productivity By Mailbox Widget Pack
Track customer support performance with KPIs like resolution times and more with Help Scout dashboards.
More Help Scout Widget Packs:
Personal Help Scout KPIs Widget Pack
Track personal customer service KPIs and metrics in a Help Scout dashboard in real time.
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
Support Team By Help Scout Mailbox Widget Pack
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.
Overall Company Help Desk KPIs Widget Pack
Improve customer support KPIs and metrics with dashboards designed with Help Scout data.
Company By Mailbox Widget Pack
Monitor company customer support data for a specific mailbox in a Help Scout dashboard.
Overall Productivity Widget Pack
Build dashboards to track overall performance and productivity of your help desk with customer success metrics from Help Scout data.
Overall Conversation Widget Pack
Build dashboards with your Help Scout account to track and improve customer success metrics and KPIs.
Conversation By Mailbox Widget Pack
Connect to your Help Scout data to build dashboards that track KPIs and metrics for a mailbox in real time.
Overall Happiness Widget Pack
Monitor overall customer happiness KPIs and metrics in dashboards from Help Scout data.
Knowledge base KPIs Widget Pack
Build dashboards to track performance and metrics of knowledge base from Help Scout data in real time.
Customer Success Metrics By Mailbox Widget Pack
Track customer happiness KPIs for on a Help Scout dashboard.