Handle time
The total amount of time taken by a chosen team to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.
Track your team's response times with Numerics' Help Scout Handle Time widget. Make data-driven decisions to improve customer satisfaction.
The Help Scout Handle Time widget in Numerics is a text label that displays the total time taken by a chosen team to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span. With this widget, you can easily track your team's response times and make data-driven decisions to improve customer satisfaction.
Benefits of Tracking Handle time in Help Scout customer support dashboards
In today's fast-paced business environment, keeping track of your team's performance is more important than ever. With Numerics' Help Scout Handle Time widget, you can easily monitor your team's response times and make data-driven decisions. By having real-time visibility into this key performance indicator, you can quickly identify areas for improvement and take action to ensure your team is meeting your customers' needs. With Numerics' intuitive dashboard design, you can have all the information you need at your fingertips, empowering you to make informed decisions and stay ahead of the competition.
Full Integration Details:
Part of the help scout
Support Team By Help Scout Mailbox Widget Pack
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
