Track the total number of conversations resolved after one reply by your team with the Resolved on First Reply widget.
The Resolved on First Reply widget, a Number type visualization, tracks the total number of conversations that are resolved after one reply by a chosen team, for a specific mailbox, and within your chosen time span. With its clear and concise display, this widget ensures that you stay informed and aware of your team's performance in resolving customer issues in a timely manner. Keep track of your KPIs in real-time with Numerics and make informed decisions to improve your team's performance.
Benefits of Tracking Resolved on first reply in Help Scout customer support dashboards
Numerics' widgets offer a range of visualization types to track KPIs, but the Number widget, in particular, provides a clear and concise way to keep track of real-time values. With its large numeric tally display and optional change indicator, the Number widget ensures that you stay informed and aware of your KPIs at all times. The ability to monitor the values of your KPIs in real-time on a dashboard is a powerful tool that helps you stay on top of your business and make informed decisions. With Numerics' secure and scalable design, you can trust that your data is always up-to-date and accurate, providing you with the confidence to make informed decisions.
Full Integration Details:
Part of the help scout
Support Team By Help Scout Mailbox Widget Pack
Monitor support teams KPIs like new conversations, resolution and response times on a Help Scout dashboard.