Handle time
The total amount of time taken by a chosen user to send a reply to a customer after pressing the reply button, including drafts, for a specific mailbox within your chosen time span.
Optimize response time with Numerics' Handle Time widget for Help Scout. Improve customer satisfaction and business outcomes with live dashboards.
The Handle Time widget for Help Scout in Numerics tracks the time taken by a chosen user to send a reply to a customer for a specific mailbox within your chosen time span. The widget, a text label type, displays the total amount of time taken by the user to send a reply, including drafts. With live dashboards, you can monitor the KPI in real-time, identify bottlenecks and take corrective actions to improve customer satisfaction for your Help Scout mailbox.
Benefits of Tracking Handle time in Help Scout customer support dashboards
With Numerics' Handle Time widget for Help Scout, you can now monitor and improve response time in real-time. By tracking the total amount of time taken by a chosen user to send a reply to a customer for a specific mailbox, you can identify bottlenecks and take corrective actions to improve customer satisfaction. With Numerics' live dashboards, you can now keep a constant eye on this KPI, and make data-driven decisions to optimize response time, leading to happier customers and better business outcomes.
Full Integration Details:
Part of the help scout
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
