Percentage of conversations resolved on first reply
The percentage of conversations that are resolved by a chosen user after one reply, for a specific mailbox within your chosen time span.
Track your team's efficiency with Numerics' "Percentage of conversations resolved on first reply" widget for Help Scout.
The "Percentage of conversations resolved on first reply" widget in Numerics for Help Scout is an interactive Number display that lets you track how well your team is resolving customer queries efficiently. This widget provides you with insights on how quickly your team responds to customer queries and resolves them in a timely manner. By monitoring the percentage of conversations resolved on first reply, you can ensure that your team is delivering the best customer experience possible.
Benefits of Tracking Percentage of conversations resolved on first reply in Help Scout customer support dashboards
When it comes to customer satisfaction, every reply counts. With Numerics' "Percentage of conversations resolved on first reply" widget, you can keep track of how successful your team is at resolving customer queries quickly and efficiently. This widget lets you choose a specific mailbox within your selected time span and monitor a chosen user's performance. By being aware of this KPI in real-time, you can take proactive steps to ensure that your team is always delivering the best customer experience possible.
Full Integration Details:
Part of the help scout
User By Help Scout Mailbox Widget Pack
Get customer success metrics at an agent level to understand their individual KPI performance from Help Scout data.
More Help Scout Widget Packs:
Help Scout Integration Specifications:
Widget Templates:
147
Authentication Type:
OAuth
Supported plans:
All
API Rate limit:
10 Requests every 5 seconds
